Customer Service Representative

Qureos
Ohio, Connecticut, Oregon, Kentucky, Michigan
Workplace: RemoteFull timeUSD 19 - 26 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Independence","Attention to detail","Multitasking"]

Join a customer-focused team to handle inquiries via phone, email, and chat, providing accurate information on products, services, and policies. Resolve complaints with empathy and patience, update customer accounts and records, and coordinate with other departments to ensure satisfaction. You’ll continuously improve support processes, meet individual and team performance targets, and maintain a professional, positive attitude while working independently in a remote setup.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join a customer-focused team to handle inquiries via phone, email, and chat, providing accurate information on products, services, and policies. Resolve complaints with empathy and patience, update customer accounts and records, and coordinate with other departments to ensure satisfaction. You’ll continuously improve support processes, meet individual and team performance targets, and maintain a professional, positive attitude while working independently in a remote setup.
Location: Ohio, Connecticut, Oregon, Kentucky, Michigan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist customers with inquiries via phone, email, or chat in a timely and professional manner.
  • •Provide accurate information about company products, services, and policies.
  • •Resolve customer concerns and complaints with empathy and patience.
  • •Update customer accounts and records with relevant information.
  • •Collaborate with other departments and improve customer service processes to meet performance targets.

Pay and Benefits

Salary: USD 19 - 26 hourly

Key Requirements

  • •High school diploma or equivalent; Bachelor's degree preferred.
  • •2+ years of experience in a customer service role.
  • •Excellent communication and problem-solving skills.
  • •Proficient time management and ability to work independently.
  • •Familiarity with CRM systems and ability to multitask under stressful situations.
Experience:2+ yearsIT servicesTelecommunications
Education:Bachelor's
Skills:CommunicationProblem-solvingTime managementIndependenceAttention to detailMultitasking
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn