Solutions Architect

Interface AI
San Francisco
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-12 yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Technical escalation ownership","Communication","Customer trust-building","Production troubleshooting"]

Own end-to-end solution design for strategic enterprise customer engagements, from scoping through integration go-live. Architect integrations connecting the AI platform to core banking systems and telephony/contact-center infrastructure, accounting for latency, legacy data models, and compliance. Serve as primary technical point of contact and escalation owner, deliver detailed architecture blueprints and specs, and build reusable reference architectures and runbooks to scale production integration success.

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FursaFursa
Interface AI
Interface AI
2 months ago

Solutions Architect

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own end-to-end solution design for strategic enterprise customer engagements, from scoping through integration go-live. Architect integrations connecting the AI platform to core banking systems and telephony/contact-center infrastructure, accounting for latency, legacy data models, and compliance. Serve as primary technical point of contact and escalation owner, deliver detailed architecture blueprints and specs, and build reusable reference architectures and runbooks to scale production integration success.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end solution design for assigned strategic enterprise accounts from scoping through integration go-live.
  • •Design and deliver integration architectures connecting the AI platform to core banking systems, telephony infrastructure, and contact center stack.
  • •Serve as primary technical point of contact and escalation owner for customer engagements through go-live and beyond.
  • •Deliver documented architecture blueprints and integration specifications before implementation handoff.
  • •Escalate and drive resolution for production integration issues; diagnose system-level problems and communicate status proactively.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent production integration experience.
  • •6–12 years in B2B SaaS or enterprise technology, with at least 3–5 years in a Solutions Architect/principal engineer/technical architect role owning solution design through go-live.
  • •Demonstrated progression from hands-on engineering/integration work into architecture; personally build, debug, and deliver production integrations.
  • •Direct integration experience with core banking platforms (Jack Henry, Fiserv, FIS, Corelation, or equivalent).
  • •Telephony and CCaaS integration fluency, including experience with SIP trunking, PSTN routing, IVR handoff patterns, and/or voice AI engine connectivity (Genesys, Avaya, Five9, NICE, Twilio, or equivalent).
Experience:6-12 yearsB2B SaaSEnterprise technologyFinancial servicesRegulated verticalsCredit unionsCommunity banks
Education:Bachelor's
Skills:Cross-functional collaborationTechnical escalation ownershipCommunicationCustomer trust-buildingProduction troubleshooting
Tech Stack:Interface.aiAgentic AIConversational AINLUJack HenryFiservFISCorelationSIP trunkingPSTN routingIVR handoffVoice AI engineGenesysAvayaFive9NICETwilio

Company Brief

Interface AI
Provides AI-powered virtual assistant and automation software for banks and credit unions. The platform helps financial institutions handle customer service, support routine banking tasks, and improve digital self-service across voice and chat channels.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Jose, United States
Founded: 2018
WebsiteLinkedIn