Technical Support Engineer - IT

MercadoLibre
Brazil
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Proactive problem-solving","Continuous improvement","Incident analysis","Documentation management"]

Provide on-site and remote technical support for hardware, software, and network issues in a distribution center, while administering and maintaining the technology infrastructure (servers, networks, and storage) to ensure high availability. Monitor equipment performance, perform preventive maintenance, manage endpoint devices and their assets, and keep technical documentation up to date. Apply AI and automation to improve incident analysis, detect recurring patterns, and generate reports using established IT frameworks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
MercadoLibre
MercadoLibre
2 days ago

Technical Support Engineer - IT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide on-site and remote technical support for hardware, software, and network issues in a distribution center, while administering and maintaining the technology infrastructure (servers, networks, and storage) to ensure high availability. Monitor equipment performance, perform preventive maintenance, manage endpoint devices and their assets, and keep technical documentation up to date. Apply AI and automation to improve incident analysis, detect recurring patterns, and generate reports using established IT frameworks.
Location: Brazil
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Diagnose and resolve hardware, software, and network problems, delivering on-site and remote support to distribution center users.
  • •Administer and maintain IT infrastructure including servers, networks, and storage, ensuring correct operation and high availability.
  • •Supervise equipment performance and perform preventive maintenance to proactively identify and resolve operational issues.
  • •Manage mobile devices and endpoint monitoring tools, maintain asset inventories, and keep technical procedures documentation updated.
  • •Support and administer logistics end devices (e.g., thermal printers, data collectors, handhelds, readers, scanners) and apply AI/automation to optimize support workflows and reporting.

Key Requirements

  • •Proven experience in technical support and infrastructure administration (servers, networks, and storage).
  • •Strong knowledge of TCP/IP, DNS, DHCP, firewalls, VPN, QoS, and routing protocols (OSPF, BGP).
  • •Experience administering operating systems including Windows, ChromeOS, and macOS.
  • •Experience with Active Directory and monitoring tools such as Zabbix and Grafana.
  • •Knowledge of endpoint devices and ability to troubleshoot user devices and critical operational peripherals, applying ITIL/SRE and agile methodologies.
Experience:Logistics
Education:
Skills:TroubleshootingProactive problem-solvingContinuous improvementIncident analysisDocumentation management
Tech Stack:TCP/IPDNSDHCPFirewallsVPNQoSOSPFBGPWindowsChromeOSMacOSActive DirectoryZabbixGrafanaITILSRE

Company Brief

MercadoLibre
Operates Latin America's leading e‑commerce marketplace and fintech ecosystem, offering online buying and selling, classifieds, payment processing, credit, and logistics services across multiple countries in the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Buenos Aires, Argentina
Founded: 1999
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn