Smartly

8 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for owning and growing a defined market of B2B SaaS customers in online advertising. You’ll advise on strategy, drive product trials, Upsell opportunities, manage relationships with large advertisers, and collaborate with Facebook and the product team to deliver measurable outcomes across e-commerce, travel, and mobile apps verticals.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
•Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.).
•Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems.
•Build, manage and develop strong relationships with customers and Facebook.

Travel: Low travel

Key Requirements

•Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
•Have great communication skills to explain complex concepts clearly and efficiently and provide consultative advice to help customers grow their performance.
•Have professional spoken and written English plus fluency in Spanish; willing to travel for meetings, conferences and industry events.

Experience:5+ yearsOnline advertisingSaaSDigital marketing

Skills:CommunicationRelationship managementCustomer serviceProblem-solvingPresentation

Languages:EnglishSpanish

Tech Stack:FacebookFacebook AdsSmartly.io

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

8 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and nurture your own customer accounts through day to day communication and online marketing expertise.
•Work closely with customers to hone their online marketing strategy and quickly resolve advertiser issues including scaling budgets, campaign performance and manual work.
•Take full ownership and responsibility of growing and managing your own target market and develop vertical expertise (e.g. e-commerce, travel, classified, mobile apps, etc.).
•Develop and maintain excellent knowledge and skills of the Smartly.io tool and Facebook advertising in general so that you’re constantly able to solve customer problems.
•Build, manage and develop strong relationships with customers and Facebook.

Travel: Low travel

Key Requirements

•Have 5+ years of account management experience in B2B SaaS businesses or corresponding agencies, preferably in the online marketing domain.
•Have great communication skills to explain complex concepts clearly and efficiently and provide consultative advice to help customers grow their performance.
•Have professional spoken and written English plus fluency in Spanish; willing to travel for meetings, conferences and industry events.

Experience:5+ yearsOnline advertisingSaaSDigital marketing

Skills:CommunicationRelationship managementCustomer serviceProblem-solvingPresentation

Languages:EnglishSpanish

Tech Stack:FacebookFacebook AdsSmartly.io

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn