Scaled Customer Success Manager - London

Own a portfolio of 100+ enterprise accounts, driving renewals through proactive engagement with key decision-makers and accurate rolling 90-day renewal forecasting. Deliver both 1:1 high-impact outcomes and scaled 1:many success programs, including playbooks, email sequences, and data-driven risk segmentation. Prepare renewals proposals, verify contracts with Finance and Legal, and represent the customer voice to influence the product roadmap.