Senior Manager - AI Transformation/Program Lead

American Express
Charlotte
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Data Science & Machine LearningExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Influencing","Strategic thinking"]

Lead the end-to-end identification, prioritization, governance, and adoption of AI initiatives for the Digital Privacy & Governance Office. Build and manage a multi-year AI roadmap that bridges business stakeholders, engineering teams, and governance partners. Support Custom GPTs/AI assistant projects with compliance-aligned standards, facilitate AI model governance, drive adoption through workshops and training, and quantify productivity gains to guide scaling and investment decisions.

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FursaFursa
American Express
American Express
1 day ago

Senior Manager - AI Transformation/Program Lead

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead the end-to-end identification, prioritization, governance, and adoption of AI initiatives for the Digital Privacy & Governance Office. Build and manage a multi-year AI roadmap that bridges business stakeholders, engineering teams, and governance partners. Support Custom GPTs/AI assistant projects with compliance-aligned standards, facilitate AI model governance, drive adoption through workshops and training, and quantify productivity gains to guide scaling and investment decisions.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Manager level

Key Responsibilities

  • •Identify AI opportunities across the organization based on impact, feasibility, risk, and alignment with objectives.
  • •Develop and manage a multi-year AI strategy and roadmap aligned to enterprise goals.
  • •Support, develop, and manage Custom GPTs/Projects by defining standards and ensuring compliance alignment.
  • •Partner with AI engineering teams to deliver scalable, maintainable AI solutions aligned with enterprise standards.
  • •Manage AI model governance and risk through approval, sponsorship, and compliance activities prior to deployment and scaling.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually

Key Requirements

  • •Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field.
  • •3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines.
  • •Experience leading cross-functional initiatives involving business and technology stakeholders.
  • •Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies.
  • •Experience developing business cases, strategic roadmaps, and executive presentations.
Experience:3+ yearsDigital transformationProgram managementTechnology strategy
Education:Bachelor's
Skills:CommunicationStakeholder managementInfluencingStrategic thinking
Tech Stack:Artificial IntelligenceGenerative AILarge Language Models (LLMs)AI assistantsCustom GPTs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn