Carta

5 days ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the success and health of Carta’s most strategic enterprise customers by driving engagement, mitigating churn, and guiding retention and growth. Serve as a trusted advisor, deliver best practices, and train customers on Carta’s MCP plugins. Use AI-driven workflows and customer success platforms to proactively engage at scale, uncover liquidity opportunities, and coordinate with R&D and Support to resolve issues and improve the product.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own client success and health by developing strategies to increase engagement and mitigate churn.
•Serve as a trusted advisor by building deep relationships, sharing best practices, and acting as the voice of the customer internally.
•Drive product adoption across the customer journey, including training customers on Carta’s MCP plugins.
•Proactively engage with customers at scale using AI fluency and custom workflows to anticipate needs and uncover opportunities.
•Collaborate with R&D and Customer Support to resolve issues, share feedback, and improve the product.

Pay and Benefits

Salary: USD 153,000 - 181,000 annually

Equity and Bonus:Equity

Key Requirements

•Strong verbal and written communication skills to explain complex concepts clearly.
•Experience negotiating and managing large renewals with procurement and finance stakeholders.
•Proven ability to build and manage relationships, preferably in a SaaS environment, while balancing customer and company goals.
•Fluency in modern AI systems and comfort navigating technical environments (CLIs, APIs, MCPs) to build solutions.
•Experience using customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero.

Experience:SaaSVenture capitalPrivate equityPrivate creditEnterprise

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAdaptability

Languages:English

Tech Stack:AICLIsAPIsMCPsMCP pluginsGainsightCatalystClient SuccessChurn ZeroWorkflows

Company Brief

Carta

Provides equity management, cap table software, and valuation services for private companies and investors. Carta streamlines ownership tracking, employee equity plans, and compliance for startups, venture-backed firms, and venture capital investors.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series G

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Carta

5 days ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own client success and health by developing strategies to increase engagement and mitigate churn.
•Serve as a trusted advisor by building deep relationships, sharing best practices, and acting as the voice of the customer internally.
•Drive product adoption across the customer journey, including training customers on Carta’s MCP plugins.
•Proactively engage with customers at scale using AI fluency and custom workflows to anticipate needs and uncover opportunities.
•Collaborate with R&D and Customer Support to resolve issues, share feedback, and improve the product.

Pay and Benefits

Salary: USD 153,000 - 181,000 annually

Equity and Bonus:Equity

Key Requirements

•Strong verbal and written communication skills to explain complex concepts clearly.
•Experience negotiating and managing large renewals with procurement and finance stakeholders.
•Proven ability to build and manage relationships, preferably in a SaaS environment, while balancing customer and company goals.
•Fluency in modern AI systems and comfort navigating technical environments (CLIs, APIs, MCPs) to build solutions.
•Experience using customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero.

Experience:SaaSVenture capitalPrivate equityPrivate creditEnterprise

Skills:CommunicationRelationship-buildingNegotiationProblem-solvingAdaptability

Languages:English

Tech Stack:AICLIsAPIsMCPsMCP pluginsGainsightCatalystClient SuccessChurn ZeroWorkflows

Company Brief

Carta

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series G

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn