Associate Manager, Merchant Onboarding and Experience, DoorDash for Business

DoorDash US
San Francisco, New York
Workplace: OnsiteFull timeUSD 105,400 - 155,000 annuallyFunction: Business OperationsExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Problem-solving","Systems mindset","Cross-functional leadership"]

Own the end-to-end merchant onboarding journey for DoorDash for Business—designing the process, improving execution quality, and ensuring a consistently excellent merchant experience. Lead onboarding process ownership and operational excellence with SLAs, stage definitions, playbooks, and quality checks, while using data to diagnose drop-off and rework. Partner across Sales, Account Management, Operations, Product, Support, Menu, and Partnerships to align launch requirements. Use automation and AI-assisted tooling (with SQL, Excel, and Salesforce) to remove friction and measure improvements.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Associate Manager, Merchant Onboarding and Experience, DoorDash for Business

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end merchant onboarding journey for DoorDash for Business—designing the process, improving execution quality, and ensuring a consistently excellent merchant experience. Lead onboarding process ownership and operational excellence with SLAs, stage definitions, playbooks, and quality checks, while using data to diagnose drop-off and rework. Partner across Sales, Account Management, Operations, Product, Support, Menu, and Partnerships to align launch requirements. Use automation and AI-assisted tooling (with SQL, Excel, and Salesforce) to remove friction and measure improvements.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own the end-to-end merchant onboarding journey from first intake through go-live, mapping current workflows, identifying bottlenecks, and redesigning the process to reduce drop-offs.
  • •Define and enforce what a great merchant onboarding experience looks like, including communication standards, expectations, time-to-live, and setup quality; close the loop from feedback and escalations.
  • •Build onboarding operational excellence through SLAs, stage definitions, playbooks, exception handling, and quality checks, and make the funnel measurable.
  • •Collaborate cross-functionally with Sales, Account Management, Operations, Product, Support, Menu, and Partnerships to align on onboarding requirements and reduce back-and-forth.
  • •Analyze onboarding funnels, cycle times, drop-off, rework, and post-launch health; identify manual or poorly instrumented steps and implement automation and AI-assisted workflows.

Pay and Benefits

Salary: USD 105,400 - 155,000 annually
Equity and Bonus:Equity
Perks:401kPaid ParentalWellness StipendCommuter BenefitsPaid LeaveHealth InsuranceDentalVisionPaid HolidaysDisability InsuranceLife Insurance

Key Requirements

  • •4–6+ years of experience in merchant/partner operations, onboarding, customer/merchant success, marketplace operations, or a similar role in a high-growth marketplace, logistics, or SaaS company.
  • •Own operational processes end-to-end by mapping workflows, diagnosing bottlenecks, and shipping changes that improved conversion, cycle time, or customer/merchant experience.
  • •Bachelor’s degree in Business, Operations, Economics, or a related field.
  • •Excellent communication and presentation skills to translate messy operational reality into a clear story for merchants, operators, and executives.
  • •Comfort with data including SQL (required) and Excel, plus experience using AI tooling to drive efficiency and improved processes.
Experience:4+ yearsMarketplaceLogisticsSaaS
Education:Bachelor's in Business, Operations, Economics, or a related field
Skills:CommunicationPresentationProblem-solvingSystems mindsetCross-functional leadership
Tech Stack:SQLExcelSalesforceClaudeChatGPT

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn