NTT

3 months ago

Networking Managed Services Engineer (L1)-9

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide L1 managed services to keep client IT infrastructure and systems running reliably. Monitor solutions, detect and resolve incidents using ITSM processes, and investigate first-line issues to determine root causes and follow approved procedures. Handle request fulfillment via ITSM tickets, chat, or telephone support; perform maintenance such as patching and configuration changes; ensure smooth shift handovers; support optimization, escalation when needed, and knowledge updates.

Location: Karnataka

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Provide L1 managed services by monitoring client infrastructure and solutions to identify errors and incidents quickly.
•Investigate first-line incidents to understand root causes and resolve issues using approved procedures.
•Handle request fulfillment via telephonic support, ITSM tickets, or chat; execute maintenance such as patching and configuration changes.
•Ensure smooth shift handovers and support ongoing service continuity and service quality.
•Identify opportunities to optimize processes and reduce incidents, escalating when necessary and updating/share knowledge.

Key Requirements

•Basic understanding of networking/security technologies including Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, and Meraki switches.
•Knowledge of routing protocols such as BGP, OSPF, and EIGRP.
•Highly disciplined handling of ITSM tickets and adherence to defined SOPs.
•Ability to resolve incidents using available knowledge articles and SOPs.
•Bachelor’s degree in information technology/computing or equivalent experience.

Education:Bachelor's in information technology/computing

Skills:Ticket handlingPlanningActive listeningAdaptabilityClient focus

Tech Stack:Pulse Secure SSL VPNJuniperPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT