Teletech

2 weeks ago

Customer Care Representative 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide timely, professional support to US retail customers and dealers by handling inquiries and concerns via telephone. Learn and execute full call-handling processes, resolve issues using job aids and desktop solutions, and log all customer interactions in FMC360. Communicate clearly in verbal and written form, educate customers on products/services, follow up to ensure resolution, and recommend improvements while escalating complex issues appropriately.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Promptly process and answer or resolve customer inquiries, concerns, or technical questions with speed and accuracy.
•Communicate grammatically correct verbal and written responses, educating customers on products and services.
•Act as a liaison between customers and dealerships, following up and staying organized on issues.
•Log all customer contacts properly in FMC360 and manage follow-up and audit documentation.
•Handle difficult issues by using additional resources and escalation points while avoiding escalation when possible.

Key Requirements

•High school diploma required.
•6 months of customer service experience required.
•Previous experience supporting customers through phone and chat preferred.
•Experience or interest in working with technology is preferred.
•Experience working in the automotive or wireless telecommunications industry is an asset.

Experience:Customer serviceAutomotiveWireless telecommunications

Education:High School

Skills:AdaptabilityFlexibilityProblem solvingTroubleshootingCommunication

Tech Stack:FMC360EyeQIntranetAAFCRM softwareDesktop applicationsSearch engine

Company Brief

Teletech

Provides customer experience (CX) technology and services, including contact center operations, digital consulting, and cloud-based CX platforms to help enterprises improve customer engagement and operational efficiency.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn

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Teletech

2 weeks ago

Customer Care Representative 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Promptly process and answer or resolve customer inquiries, concerns, or technical questions with speed and accuracy.
•Communicate grammatically correct verbal and written responses, educating customers on products and services.
•Act as a liaison between customers and dealerships, following up and staying organized on issues.
•Log all customer contacts properly in FMC360 and manage follow-up and audit documentation.
•Handle difficult issues by using additional resources and escalation points while avoiding escalation when possible.

Key Requirements

•High school diploma required.
•6 months of customer service experience required.
•Previous experience supporting customers through phone and chat preferred.
•Experience or interest in working with technology is preferred.
•Experience working in the automotive or wireless telecommunications industry is an asset.

Experience:Customer serviceAutomotiveWireless telecommunications

Education:High School

Skills:AdaptabilityFlexibilityProblem solvingTroubleshootingCommunication

Tech Stack:FMC360EyeQIntranetAAFCRM softwareDesktop applicationsSearch engine

Company Brief

Teletech

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Founded: 1982

Website LinkedIn