Client Advisor - Heathrow T5 Mandarin Speaking

Burberry
London
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Interpersonal communication","Customer service","Relationship building","Collaboration","Adaptability"]

Deliver an exceptional luxury customer experience as a Mandarin-speaking Client Advisor at the Heathrow T5 team. Build long-term client relationships that drive loyalty and repeat business through personalized service and expert product knowledge. Contribute to individual and store performance, provide tailored recommendations and styling advice, and support visual merchandising, stock management, and operational standards in a fast-paced airport environment.

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Burberry
Burberry
2 days ago

Client Advisor - Heathrow T5 Mandarin Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver an exceptional luxury customer experience as a Mandarin-speaking Client Advisor at the Heathrow T5 team. Build long-term client relationships that drive loyalty and repeat business through personalized service and expert product knowledge. Contribute to individual and store performance, provide tailored recommendations and styling advice, and support visual merchandising, stock management, and operational standards in a fast-paced airport environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Deliver an exceptional client experience aligned to Burberry’s luxury service standards.
  • •Build meaningful customer relationships to drive loyalty, repeat business, and long-term engagement.
  • •Use strong product knowledge to provide tailored recommendations and styling advice.
  • •Contribute to individual and store performance through proactive client service and sales excellence.
  • •Support visual merchandising, stock management, and operational standards for a premium store environment.

Key Requirements

  • •Fluent in Mandarin and English with confident communication for an international customer base.
  • •Previous experience in luxury, premium retail, hospitality, or a customer-focused environment.
  • •Passion for delivering exceptional customer experiences and building genuine relationships.
  • •Strong interpersonal and communication skills with a collaborative approach.
  • •Adaptable and comfortable working in a dynamic, fast-paced retail environment.
Experience:Luxury retailPremium retailHospitality
Skills:Interpersonal communicationCustomer serviceRelationship buildingCollaborationAdaptability
Languages:MandarinEnglish

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn