CSR/ Teller- Schoolcraft Inkster/ Livonia- Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem resolution","Confidentiality","Judgment","Professionalism"]

Deliver excellent customer service in a consumer banking environment by listening to customers, answering questions, and resolving issues with professionalism and timely follow-up. Handle daily office responsibilities and cash-related transactions while maintaining accurate balancing records. Apply bank policies and procedures, manage confidentiality, elevate complex problems appropriately, and make consultative referrals to bank partners and personal bankers.

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Fifth Third Bancorp
Fifth Third Bancorp
11 hours ago

CSR/ Teller- Schoolcraft Inkster/ Livonia- Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver excellent customer service in a consumer banking environment by listening to customers, answering questions, and resolving issues with professionalism and timely follow-up. Handle daily office responsibilities and cash-related transactions while maintaining accurate balancing records. Apply bank policies and procedures, manage confidentiality, elevate complex problems appropriately, and make consultative referrals to bank partners and personal bankers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service by listening to customers, asking questions, and guiding them to appropriate financial solutions.
  • •Follow up on customer inquiries, find solutions to issues, and maintain clear, timely communication.
  • •Perform daily office responsibilities, maintain balancing records in line with policy, and correct outages as needed.
  • •Handle consumer and business customer problems professionally, escalating more complex issues to the Lead Customer Service Representative or leadership.
  • •Identify customer needs and make consultative referrals to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfort interacting with the public and following dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative, use sound judgment, and resolve problems.
Education:High School
Skills:Customer serviceProblem resolutionConfidentialityJudgmentProfessionalism

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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