Mastership

Miele
Romania
Workplace: HybridFull timeFunction: Software EngineeringExperience: 1+ yearsSkills: ["Communication","Problem-solving"]

Provide first-level IT Service Desk support for hardware, software, applications, and user access, resolving incidents via phone, ticketing systems, and remote tools. Analyze, prioritize, and document requests, escalating complex issues as needed while maintaining clear user communication and high service levels.

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FursaFursa
Miele
Miele
2 months ago

Mastership

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Provide first-level IT Service Desk support for hardware, software, applications, and user access, resolving incidents via phone, ticketing systems, and remote tools. Analyze, prioritize, and document requests, escalating complex issues as needed while maintaining clear user communication and high service levels.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Provide 1st level IT support for hardware, software, applications and user access issues via phone, ticketing systems, and remote tools
  • •Analyze, prioritize, resolve and document incidents and requests, escalating complex cases to higher support levels as required
  • •Maintain clear communication with users and accurate case documentation to ensure high levels of user satisfaction
  • •Contribute to a professional IT support environment focused on reliable service delivery and continuous improvement
  • •Support SAP-related and network-related inquiries as needed within ITSM processes

Key Requirements

  • •At least 1 year of IT experience, including IT Service Desk experience
  • •Strong knowledge of Windows and Microsoft Office
  • •Familiarity with Active Directory
  • •Basic understanding of networks and ideally SAP
  • •Experience with ITSM processes and ticketing systems such as ServiceNow
Experience:1+ yearsInformation technology
Skills:CommunicationProblem-solving
Languages:English
Tech Stack:WindowsMicrosoft OfficeActive DirectorySAPServiceNowITSMTicketing systemsRemote support

Company Brief

Miele
Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Gütersloh, Germany
Founded: 1899
WebsiteLinkedIn