Customer Service Representative

Esri
California
Workplace: OnsiteContractUSD 19.1 - 33 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Collaboration","Time management"]

Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. You will act as a trusted partner, handle inquiries, manage the order lifecycle, collaborate across teams to resolve issues, and drive operational excellence while continuously learning Esri systems and solutions to support customers and contribute to organizational growth.

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Esri
Esri
7 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. You will act as a trusted partner, handle inquiries, manage the order lifecycle, collaborate across teams to resolve issues, and drive operational excellence while continuously learning Esri systems and solutions to support customers and contribute to organizational growth.
Location: California
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support.
  • •Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records.
  • •Collaborate across teams: Partner with internal departments to resolve complex issues and ensure comprehensive solutions.
  • •Drive operational excellence: Analyze processes and contribute to initiatives that enhance efficiency and customer satisfaction.
  • •Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance.

Pay and Benefits

Salary: USD 19.1 - 33 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid Holidays

Key Requirements

  • •1+ years of professional or customer service experience in a similar position
  • •Experience with Microsoft Office Suite
  • •Strong communication, prioritization, and multi-tasking skills with high attention to detail
  • •Ability to use resources to research issues and manage complex customer inquiries
  • •High School diploma or equivalent
Experience:1+ yearsCustomer service
Education:High School
Skills:CommunicationProblem-solvingAttention to detailCollaborationTime management
Languages:English
Tech Stack:Microsoft OfficeSalesforceSAPExcel

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
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Glassdoor: 4.1
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