Advisor HR - Louisa County-1st Shift

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 18.75 - 31.25 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organization"]

Provide process and transactional support for HR systems and serve as the first point of contact for users via case management in ServiceNow, plus chat and phone. Manage high-volume walk-up and call support for People Operations, resolve first-level requests, and update HR records and inboxes. Support routine correspondence, assist with master data and process improvements, and escalate issues to the appropriate People Operations teams to meet service level agreements and KPIs.

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Tyson Foods
Tyson Foods
1 day ago

Advisor HR - Louisa County-1st Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and serve as the first point of contact for users via case management in ServiceNow, plus chat and phone. Manage high-volume walk-up and call support for People Operations, resolve first-level requests, and update HR records and inboxes. Support routine correspondence, assist with master data and process improvements, and escalate issues to the appropriate People Operations teams to meet service level agreements and KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide basic navigation support for routine HR-related correspondence using established procedures.
  • •Deliver first-level support by managing cases through ServiceNow and responding via chat and phone.
  • •Handle HR data intake and updates, including updating personal information and supporting employee self-service needs.
  • •Monitor HR inboxes, respond to issues, and escalate to Centers of Excellence, HR Directors, or leadership as needed.
  • •Support review/update of key business processes and general master data components in collaboration with People Operations.

Pay and Benefits

Salary: USD 18.75 - 31.25 hourly

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and experience.
  • •2+ years in a relevant customer support role with data entry experience.
  • •Intermediate computer skills; must be proficient in Microsoft Excel, Word, and PowerPoint.
  • •Strong verbal and written communication skills to support a broad range of end users.
  • •Excellent customer service and trouble-shooting/analytical skills, detail-oriented and able to work in a fast-paced, team environment.
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganization
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAPWorkdaySAP/HR

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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