Qureos

1 day ago

Email Support Representative (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide timely, accurate, and professional customer support via email as an Email Support Representative. You’ll help resolve account issues, billing questions, product inquiries, and troubleshooting requests, while escalating complex cases to the right teams. Maintain detailed records of customer interactions, follow response-time and tone guidelines, and support high customer satisfaction through clear communication in a fully remote environment.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to customer emails in a timely, accurate, and professional manner.
•Assist customers with account issues, billing questions, product information, and troubleshooting.
•Resolve customer concerns and provide effective solutions.
•Escalate complex cases to appropriate teams when needed.
•Maintain detailed and accurate records of customer interactions.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

•Strong written communication skills (grammar, spelling, clarity).
•Ability to multitask and manage multiple email cases.
•Basic computer skills and familiarity with email platforms.
•Problem-solving and critical thinking skills.
•Ability to work independently in a remote environment.

Skills:Written communicationMultitaskingProblem-solvingCritical thinkingIndependence

Tech Stack:Email platformsZendeskFreshdeskSalesforce

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Email Support Representative (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to customer emails in a timely, accurate, and professional manner.
•Assist customers with account issues, billing questions, product information, and troubleshooting.
•Resolve customer concerns and provide effective solutions.
•Escalate complex cases to appropriate teams when needed.
•Maintain detailed and accurate records of customer interactions.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

•Strong written communication skills (grammar, spelling, clarity).
•Ability to multitask and manage multiple email cases.
•Basic computer skills and familiarity with email platforms.
•Problem-solving and critical thinking skills.
•Ability to work independently in a remote environment.

Skills:Written communicationMultitaskingProblem-solvingCritical thinkingIndependence

Tech Stack:Email platformsZendeskFreshdeskSalesforce

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn