IT Support Engineer

Tenable
Tel Aviv
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Customer service","Communication","Project management"]

Provide high-touch technical support for a global organization, troubleshooting Windows and macOS issues and supporting mobile devices and business applications. Support C-suite executives and remote teams while ensuring minimal downtime through proactive infrastructure and endpoint security, including patching and vulnerability remediation. Manage onboarding/offboarding, hardware provisioning via Apple Business Manager, and office network/Wi‑Fi support. Collaborate with InfoSec, Networking, and Systems Operations and use AI tools to streamline documentation and troubleshooting.

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FursaFursa
Tenable
Tenable
2 days ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide high-touch technical support for a global organization, troubleshooting Windows and macOS issues and supporting mobile devices and business applications. Support C-suite executives and remote teams while ensuring minimal downtime through proactive infrastructure and endpoint security, including patching and vulnerability remediation. Manage onboarding/offboarding, hardware provisioning via Apple Business Manager, and office network/Wi‑Fi support. Collaborate with InfoSec, Networking, and Systems Operations and use AI tools to streamline documentation and troubleshooting.
Location: Tel Aviv
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Diagnose and resolve complex issues across Windows, macOS, mobile devices, and core business applications.
  • •Provide high-touch support to C-suite executives and remote global staff, maintaining minimal downtime for critical operations.
  • •Accelerate technical documentation and internal how-to guides using AI tools.
  • •Ensure endpoint security by patching, maintaining compliance, and addressing vulnerability tickets.
  • •Provision hardware and access for new hires, manage IT orientation, and handle infrastructure support for office networks, Wi‑Fi, and conferencing technologies.

Key Requirements

  • •3+ years of technical support experience in a fast-paced or global high-tech environment.
  • •Strong ability to configure and troubleshoot Windows and macOS, including VMs, Active Directory, and DNS.
  • •Hands-on experience with MSP/MDM and endpoint tooling such as JAMF and BigFix, plus a ticketing system (ServiceNow).
  • •Solid networking knowledge including TCP/IP, Wi‑Fi, and common information security practices.
  • •Superior customer service and communication skills, with the ability to explain complex technical guidance to non-technical users.
Experience:3+ yearsGlobalHigh-tech
Skills:Customer serviceCommunicationProject management
Certifications:CompTIA A+CompTIA Network+Microsoft credentialsCisco credentials
Tech Stack:WindowsMacOSJAMFBigFixGoogle GeminiClaudeVMsActive DirectoryDNSMSPMDMServiceNowTCP/IPWi-FiZoomGoogle WorkspaceApple Business ManagerAWS WorkspacesOktaNessus

Company Brief

Tenable
Provides cybersecurity solutions including vulnerability management, asset discovery, and risk-based vulnerability prioritization to help organizations identify, assess, and remediate cyber risks across IT, cloud, and OT environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbia, United States
Founded: 2002
WebsiteLinkedIn