BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer inquiries and issues, resolving complex cases using experience while escalating unexpected matters to higher-level employees. Ensure accurate and timely processing of transactions to meet client SLAs and address nonstandard pending transactions. Support SOP/process transitions, prepare tactical operational plans, and take escalated calls from providers or callers. Work from the NTT Data office in Manila during specified night shift hours.

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FursaFursa
NTT
NTT
1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries and issues, resolving complex cases using experience while escalating unexpected matters to higher-level employees. Ensure accurate and timely processing of transactions to meet client SLAs and address nonstandard pending transactions. Support SOP/process transitions, prepare tactical operational plans, and take escalated calls from providers or callers. Work from the NTT Data office in Manila during specified night shift hours.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle routine questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex client situations by applying knowledge and skills gained through job experience.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Take escalated calls from providers/callers and identify and resolve issues around nonstandard pending transactions.
  • •Support preparation of SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

  • •Typically 1-3 years of relevant experience.
  • •High School Diploma or equivalent.
  • •Undergraduate degree or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and customer service skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills
Tech Stack:Computer skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn