Sr Financial Services Specialist (Quezon, National Capital Region (NCR), PH, 1101)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Leadership"]

Support GPS Account Solutions for GBM and CMB Wholesale customers by performing account servicing and maintenance activities. Deliver accurate, high-quality customer service in line with procedures and timelines, investigate and resolve enquiries and complaints, and improve working practices. Lead and coach team members as needed, manage workflow and internal reporting, and ensure adherence to compliance controls, audit recommendations, and internal management information processes.

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FursaFursa
HSBC
HSBC
1 day ago

Sr Financial Services Specialist (Quezon, National Capital Region (NCR), PH, 1101)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support GPS Account Solutions for GBM and CMB Wholesale customers by performing account servicing and maintenance activities. Deliver accurate, high-quality customer service in line with procedures and timelines, investigate and resolve enquiries and complaints, and improve working practices. Lead and coach team members as needed, manage workflow and internal reporting, and ensure adherence to compliance controls, audit recommendations, and internal management information processes.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Deliver excellent customer service according to procedures and continually check for accuracy.
  • •Organize and process work within agreed timelines, monitoring and prioritizing workflow and supporting required projects.
  • •Investigate and resolve customer enquiries and/or complaints, making appropriate referrals with recommendations to ensure satisfactory outcomes.
  • •Maintain equipment, staff records, and the work environment in good condition while adhering to procedures and the clear desk policy.
  • •Ensure compliance with internal controls, implement audit recommendations, and maintain accurate, timely internal management information.

Key Requirements

  • •Customer service experience.
  • •Extensive understanding of conceptual account servicing activities in core banking.
  • •Strong knowledge of in-house systems, policies, and procedures used for account servicing.
  • •Graduate in Commerce.
  • •Excellent communication skills in written and spoken English, with strong interpersonal, analytical, and problem-solving skills.
Experience:BankingCore banking
Education:Bachelor's in Commerce
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingLeadership
Languages:English
Tech Stack:In-house systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn