Service Delivery Manager
Davies
Canada
Workplace: RemoteFull timeCAD 71,600 - 107,500 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Customer focus","Continuous improvement","Communication","Stakeholder management","Attention to detail"]Own end-to-end IT service delivery across regional sites, ensuring high availability, performance, and reliability. Serve as the escalation point for major incidents and manage service operations using defined processes, SLAs/OLAs, and service governance. Drive continuous service improvement using dashboards and KPIs, lead operational and service reviews, and coordinate incident, problem, change, transition, vendor governance, capacity planning, and compliance within a global IT environment.
