Technical Oversight - Post Closing

Pylon
United States
Workplace: RemoteFull timeFunction: Product ManagementExperience: 7+ yearsSkills: ["Written and verbal communication","Attention to detail","Judgment","Ownership","Accountability","Root-cause analysis"]

Own post-closing loan delivery across investor and whole-loan channels, ensuring closed loans are submitted and purchased cleanly and quickly. You’ll manage suspense, rebuttals, and issue resolution, serve as the main escalation point for delivery disputes, and coordinate with legal and compliance on complex cases. Drive delivery SLAs and performance reporting (purchase rates, suspense rates, cash timing), perform root-cause analysis, and continuously improve post-closing workflows and controls.

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FursaFursa
Pylon
Pylon
5 months ago

Technical Oversight - Post Closing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own post-closing loan delivery across investor and whole-loan channels, ensuring closed loans are submitted and purchased cleanly and quickly. You’ll manage suspense, rebuttals, and issue resolution, serve as the main escalation point for delivery disputes, and coordinate with legal and compliance on complex cases. Drive delivery SLAs and performance reporting (purchase rates, suspense rates, cash timing), perform root-cause analysis, and continuously improve post-closing workflows and controls.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end delivery of closed loans to investors and whole-loan purchasers, ensuring timely submission and purchase.
  • •Build and maintain investor-specific delivery checklists, eligibility gates, and suspense prevention controls.
  • •Manage investor suspense, rebuttals, and curative documentation through final purchase.
  • •Serve as primary escalation point for delivery disputes, exceptions, and delayed purchases; coordinate with legal and compliance.
  • •Own delivery performance reporting (purchase rates, suspense rates, rebuttal cycles, cash timing) and drive continuous improvement via root-cause analysis.

Pay and Benefits

Perks:EquityHealth InsuranceDentalVision401kPaid Leave

Key Requirements

  • •7+ years of post-closing and investor delivery experience, with multi-investor ownership.
  • •Independently manage delivery, suspense, and rebuttals across multiple investors.
  • •Serve as an escalation point for delayed purchases, delivery disputes, or investor exceptions.
  • •Experience designing, improving, or rebuilding post-closing and delivery workflows.
  • •Strong knowledge of LOS platforms and investor delivery portals, with ability to analyze delivery performance metrics and cash timing.
Experience:7+ yearsMortgageFintech
Skills:Written and verbal communicationAttention to detailJudgmentOwnershipAccountabilityRoot-cause analysis
Tech Stack:LOS platformsInvestor delivery portals

Company Brief

Pylon
Pylon offers a developer platform providing hosted infrastructure and APIs to build, deploy, and manage backend services and third‑party integrations, reducing engineering overhead for teams building modern web and mobile applications.
Industry: API Platforms
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