Account Manager

Hightouch
San Francisco
Workplace: OnsiteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship management","Problem-solving","Organization","Client management"]

Manage a portfolio of clients to ensure exceptional renewals and expansion opportunities, build strong relationships with key stakeholders, and serve as a trusted advisor throughout the customer lifecycle. Coordinate with internal teams to deliver value, track account health, and present progress to leadership while driving retention and upsell opportunities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hightouch
Hightouch
3 months ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage a portfolio of clients to ensure exceptional renewals and expansion opportunities, build strong relationships with key stakeholders, and serve as a trusted advisor throughout the customer lifecycle. Coordinate with internal teams to deliver value, track account health, and present progress to leadership while driving retention and upsell opportunities.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong relationships with customer champions and key stakeholders
  • •Serve as the primary point of contact for all client concerns, needs, and strategic discussions
  • •Drive contract renewals and identify expansion opportunities through upselling and cross-selling
  • •Develop comprehensive understanding of client business goals and map our solutions to their needs
  • •Collaborate with internal teams to ensure seamless delivery and client satisfaction

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
  • •Proven track record of meeting or exceeding quotas and driving positive customer outcomes
  • •Experience managing retention and adoption for complex SaaS accounts
  • •Strong written and verbal communication skills with ability to present to various stakeholder levels
  • •Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Experience:2+ yearsSaaSCustomer Success
Skills:CommunicationRelationship managementProblem-solvingOrganizationClient management
Languages:English

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn