Mastercard

1 day ago

Customer Success, Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support customers through onboarding, adoption, and ongoing use of Mastercard products and analytics solutions. Serve as a product expert and trusted partner to drive product adoption, improve customer satisfaction, reduce churn, and resolve issues. Lead customer engagement and training (sessions, demos, webinars), analyze usage and delivery data, and collaborate with Sales, Product, Technology, and Support to enhance customer outcomes across the B&MI product suite region.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary point of contact for customer inquiries, issues, and onboarding guidance.
•Drive product adoption and retention by educating customers, monitoring usage, and delivering training, demos, and webinars.
•Support delivery projects with data validation, analysis, reporting, and insight generation against success metrics.
•Identify and resolve customer challenges; escalate complex technical/business issues to the right internal teams.
•Act as a liaison between customers and product development teams and contribute to education content (FAQs/knowledge base).

Pay and Benefits

Salary: CAD 97,000 - 131,000 annually

Key Requirements

•Experience delivering SaaS solutions or data products.
•Proven experience in Customer Delivery or consulting with strong customer engagement and successful product/project deliverables.
•Customer success mindset focused on scalable solutions and excellent end-user experiences.
•Ability to work effectively with both business and technology stakeholders; strong writing, presenting, and speaking skills.
•Bachelor’s degree or equivalent qualification; fluent in the local office language and English required.

Experience:SaaSData productsConsultingCustomer delivery

Education:Bachelor's

Skills:Customer engagementStakeholder managementAnalytical problem-solvingPresentingCollaboration

Languages:English

Tech Stack:SaaSData productsTableauPower BISalesforceZendeskGainsightCRMWordExcelPowerPoint

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mastercard

1 day ago

Customer Success, Product Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary point of contact for customer inquiries, issues, and onboarding guidance.
•Drive product adoption and retention by educating customers, monitoring usage, and delivering training, demos, and webinars.
•Support delivery projects with data validation, analysis, reporting, and insight generation against success metrics.
•Identify and resolve customer challenges; escalate complex technical/business issues to the right internal teams.
•Act as a liaison between customers and product development teams and contribute to education content (FAQs/knowledge base).

Pay and Benefits

Salary: CAD 97,000 - 131,000 annually

Key Requirements

•Experience delivering SaaS solutions or data products.
•Proven experience in Customer Delivery or consulting with strong customer engagement and successful product/project deliverables.
•Customer success mindset focused on scalable solutions and excellent end-user experiences.
•Ability to work effectively with both business and technology stakeholders; strong writing, presenting, and speaking skills.
•Bachelor’s degree or equivalent qualification; fluent in the local office language and English required.

Experience:SaaSData productsConsultingCustomer delivery

Education:Bachelor's

Skills:Customer engagementStakeholder managementAnalytical problem-solvingPresentingCollaboration

Languages:English

Tech Stack:SaaSData productsTableauPower BISalesforceZendeskGainsightCRMWordExcelPowerPoint

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor