Senior Customer Success Manager - UK

Constructor
London, Helsinki
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Empathy","Openness","Curiosity","Continuous improvement","Problem-solving"]

Own the full customer journey to help enterprise customers integrate Constructor and achieve measurable revenue and experience outcomes. Build trusted relationships across engineering, data, product, and ecommerce leadership, leading QBRs/EBRs and translating technical capabilities and performance metrics into clear business value. Identify risks early, drive escalations with urgency, maintain success plans and documentation, and partner with Account Management on retention and growth.

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Constructor
Constructor
1 day ago

Senior Customer Success Manager - UK

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the full customer journey to help enterprise customers integrate Constructor and achieve measurable revenue and experience outcomes. Build trusted relationships across engineering, data, product, and ecommerce leadership, leading QBRs/EBRs and translating technical capabilities and performance metrics into clear business value. Identify risks early, drive escalations with urgency, maintain success plans and documentation, and partner with Account Management on retention and growth.
Location: London, Helsinki
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the customer journey from kickoff through launch, adoption, and ongoing value realization.
  • •Build trusted relationships across enterprise organizations and align stakeholders around a shared success plan.
  • •Translate technical concepts, product capabilities, and performance data into business outcomes like conversion and revenue.
  • •Plan and lead QBRs/EBRs, communicating measurable impact and recommending next steps.
  • •Identify risks and blockers early, lead escalations, and maintain success plans, stakeholder maps, and account documentation.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkHome OfficePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •3+ years managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
  • •Experience working with complex enterprise organizations and building trusted relationships with technical teams and ecommerce/product executives through VP/C-level stakeholders.
  • •Strong executive presence to lead strategic customer conversations, including QBRs and EBRs.
  • •Strong influencing and stakeholder-management skills to drive progress without direct authority.
  • •Experience in ecommerce/digital commerce/search/product discovery (highly valued).
Experience:3+ yearsEnterpriseEcommerceDigital commerceProduct discoverySearch
Skills:EmpathyOpennessCuriosityContinuous improvementProblem-solving

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn