IT Services Specialist (Copenhagen, Denmark)

Sonova
Copenhagen
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem solving","Clear communication","Time management","Prioritization","Independent teamwork"]

Provide 1st and 2nd level remote and onsite IT support for colleagues across Scandinavia, ensuring uninterrupted service for end-user applications and devices. Manage IT incidents and problems, support application permissions and user management with global teams, troubleshoot LAN/WAN/WiFi issues, and assist with user onboarding/offboarding. Support printer, IP telephony, and signage devices, contribute to service management improvements, and participate in local/global IT projects.

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FursaFursa
Sonova
Sonova
1 day ago

IT Services Specialist (Copenhagen, Denmark)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide 1st and 2nd level remote and onsite IT support for colleagues across Scandinavia, ensuring uninterrupted service for end-user applications and devices. Manage IT incidents and problems, support application permissions and user management with global teams, troubleshoot LAN/WAN/WiFi issues, and assist with user onboarding/offboarding. Support printer, IP telephony, and signage devices, contribute to service management improvements, and participate in local/global IT projects.
Location: Copenhagen
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure undisturbed IT service for applications and client devices for shop users, including asset management for hardware/software/peripherals (e.g., audiological equipment).
  • •Handle 1st–2nd level IT incidents and problem management remotely and as needed onsite.
  • •Support applications in coordination with global support teams, including permissions and user management.
  • •Troubleshoot Local Area Network (LAN) including switch, WAN, and WiFi failures and coordinate with relevant teams for resolution.
  • •Support user on- and offboarding and assist with printer, IP telephony, and signage device troubleshooting.

Key Requirements

  • •Minimum 3 years of experience in a similar IT services/support role.
  • •Driver’s license is required.
  • •Ability to convey central IT concepts to store colleagues and work across organizational levels.
  • •Hands-on experience setting up computers in a Microsoft Windows environment and basic application management support.
  • •Fluent written and verbal Danish and English (preferably also Swedish).
Experience:3+ years
Skills:Problem solvingClear communicationTime managementPrioritizationIndependent teamwork
Licenses:Driver’s license
Languages:DanishEnglishSwedish
Tech Stack:Microsoft WindowsLANSwitchWANWiFiPrinterIP telephonySignage devicesPOS

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website