Salesforce

3 months ago

Senior Manager Software Engineering, DET Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the vision, roadmap, and cross-functional delivery of Salesforce's externally facing Public Sector Customer Success portal. Manage and grow a team of engineers and designers, partner with product and security teams to deliver FedRAMP-compliant self-service experiences, drive portal KPIs, and align initiatives with executive stakeholders through data-driven leadership.

Location: Indianapolis, Burlington

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Manager level

Key Responsibilities

•Define and drive the support portal strategy and roadmap in alignment with business and customer success goals.
•Lead, mentor, and grow a team of portal engineers.
•Partner closely with Product, Customer Support, Success, and Security to deliver a seamless FedRAMP compliant customer success experience.
•Own portal KPIs — case deflection rates, time-to-resolution, self-service adoption, customer satisfaction (CSAT/NPS), and uptime.
•Oversee portal architecture decisions, platform upgrades, and integrations with ticketing and CRM systems (e.g., Salesforce Service Cloud).

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Key Requirements

•8+ years of experience in digital support, customer experience, or support portal product management.
•4+ years of people management experience leading technical and/or cross-functional teams.
•Deep understanding of customer support portal platforms (e.g., Salesforce Experience Cloud, Service Cloud, Zendesk).
•Strong grasp of case management, knowledge base management, and self-service support strategies.
•Experience owning product roadmaps and working in Agile/Scrum environments.

Experience:8+ years

Skills:LeadershipStakeholder managementCommunicationTeam managementData-driven decision making

Certifications:Salesforce Service Cloud or Experience Cloud ConsultantPlatform Developer IISalesforce Basic Administrator

Tech Stack:Salesforce Experience CloudSalesforce Service CloudZendeskMulesoftHerokuGoogle AnalyticsAmplitude

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 months ago

Senior Manager Software Engineering, DET Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Indianapolis, Burlington

Workplace: Hybrid

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Manager level

Key Responsibilities

•Define and drive the support portal strategy and roadmap in alignment with business and customer success goals.
•Lead, mentor, and grow a team of portal engineers.
•Partner closely with Product, Customer Support, Success, and Security to deliver a seamless FedRAMP compliant customer success experience.
•Own portal KPIs — case deflection rates, time-to-resolution, self-service adoption, customer satisfaction (CSAT/NPS), and uptime.
•Oversee portal architecture decisions, platform upgrades, and integrations with ticketing and CRM systems (e.g., Salesforce Service Cloud).

Pay and Benefits

Salary: USD 172,500 - 260,100 annually

Key Requirements

•8+ years of experience in digital support, customer experience, or support portal product management.
•4+ years of people management experience leading technical and/or cross-functional teams.
•Deep understanding of customer support portal platforms (e.g., Salesforce Experience Cloud, Service Cloud, Zendesk).
•Strong grasp of case management, knowledge base management, and self-service support strategies.
•Experience owning product roadmaps and working in Agile/Scrum environments.

Experience:8+ years

Skills:LeadershipStakeholder managementCommunicationTeam managementData-driven decision making

Certifications:Salesforce Service Cloud or Experience Cloud ConsultantPlatform Developer IISalesforce Basic Administrator

Tech Stack:Salesforce Experience CloudSalesforce Service CloudZendeskMulesoftHerokuGoogle AnalyticsAmplitude

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor