Branch Support Officer - Irwindale

Banc of California
United States
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: high_schoolSkills: ["Detail-oriented","Organize and prioritize","Flexibility","Customer service","Problem-solving"]

Support branch operations by representing the bank in the community, assisting clients with financial transactions, and performing quality control across a designated region. Coordinate daily workflow to meet service standards and regulatory deadlines, resolve customer inquiries and complaints, monitor teller performance, and approve transactions within guidelines. Assist with opening/closing duties, security inspections, reporting/certifications, audit performance, and interim coaching, including interview and evaluation support when needed.

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FursaFursa
Banc of California
Banc of California
1 week ago

Branch Support Officer - Irwindale

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support branch operations by representing the bank in the community, assisting clients with financial transactions, and performing quality control across a designated region. Coordinate daily workflow to meet service standards and regulatory deadlines, resolve customer inquiries and complaints, monitor teller performance, and approve transactions within guidelines. Assist with opening/closing duties, security inspections, reporting/certifications, audit performance, and interim coaching, including interview and evaluation support when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide superior client service and assist with financial transactions in the branch and community.
  • •Perform quality control assignments for the assigned region and monitor performance for losses, differences, and referrals.
  • •Plan and schedule daily workflow, coordinate with other areas, and meet service and regulatory deadlines.
  • •Resolve customer inquiries and complaints professionally, and promote an effective sales and service environment.
  • •Support branch operations including opening/closing, security inspections, transaction approvals, reporting/certifications, and audit ratings; coach staff as needed.
Travel: High travel

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionHsaFsaPaid Leave

Key Requirements

  • •Five years of branch operations experience.
  • •Thorough knowledge of banking operations and the operational regulatory environment.
  • •Ability to travel between branch locations, potentially across states.
  • •Detail-oriented accuracy with strong organization and prioritization skills.
  • •Solid end-user knowledge of Word and Excel, plus skills to manage or guide others when needed.
Experience:5+ yearsBankingBranch operations
Education:High School
Skills:Detail-orientedOrganize and prioritizeFlexibilityCustomer serviceProblem-solving
Tech Stack:WordExcel

Company Brief

Banc of California
Provides commercial and business banking services including deposits, lending, treasury management, and specialty financing for small and middle-market businesses, entrepreneurs, and real estate clients through its U.S. banking operations.
Industry: Corporate Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1941
WebsiteLinkedIn