Customer Service Representative (Part Time) - Lubbock

Prosperity Bancshares
Plano
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Customer service","Organization","Work under pressure"]

Provide professional customer service in the Bank’s Customer Service Center by answering calls, resolving questions and complaints, and maintaining strong customer relationships. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Open/close and maintain deposit accounts and related services, meet call quality goals, and follow bank policies while safeguarding customer information.

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Prosperity Bancshares
Prosperity Bancshares
3 months ago

Customer Service Representative (Part Time) - Lubbock

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide professional customer service in the Bank’s Customer Service Center by answering calls, resolving questions and complaints, and maintaining strong customer relationships. Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards. Open/close and maintain deposit accounts and related services, meet call quality goals, and follow bank policies while safeguarding customer information.
Location: Plano
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take customer calls and provide excellent customer service by answering questions and solving problems through active listening and data collection.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Open, close, and maintain checking, savings, time deposit, and individual retirement accounts, and support services such as credit cards, savings bonds, and consumer loans.
  • •Handle complaints professionally and strive to meet the Customer Service Center’s call quality goals.
  • •Maintain the bank’s professional reputation while following bank policies, keeping customer information private, and keeping work areas clean and secure.

Key Requirements

  • •Associate degree or two years of related experience and/or training (or the equivalent combination of education and experience).
  • •1 year of customer service experience.
  • •Preferred knowledge of bank products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Excellent computer skills and strong organization, with the ability to work well under pressure and as needed or required.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsCustomer serviceOrganizationWork under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn