6 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Technical Account Manager acts as a strategic technical leader for Zendesk’s complex enterprise customers, shaping and executing technical roadmaps, CX architectures, and ROI-driven strategies. You’ll mentor the TAM team, collaborate with executives, and drive multi-implementation success across SaaS environments while influencing product direction.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the technical strategist who provides deep proactive technical expertise and acts as an advisor to create, maintain, and execute the customer’s technical strategy roadmap, establishing trusted relationships from administrator to C-level executives
•Lead the development of comprehensive technical strategies that align with clients' long-term business objectives and industry trends
•Architect and document complex customer CX ecosystems, including multi-brand implementations, workflows, integrations, and technical architecture
•Create and execute transformational Customer Technical Roadmaps with measurable business outcomes and ROI frameworks
•Lead executive-level operational reviews, value playbacks, and strategic planning sessions that demonstrate business impact

Pay and Benefits

Perks:Remote WorkParental Leave

Key Requirements

•12+ years of technical experience, with at least 8 years in Enterprise environments
•Extensive experience in service management, operational support, and customer experience transformation in SAAS environments
•Proven track record as a trusted technical advisor at the executive level in Enterprise settings
•Excellence in leading cross-functional initiatives in matrix environments
•Advanced knowledge of Zendesk products with proven experience architecting and optimizing complex Zendesk environments is a plus

Experience:12+ yearsSaaSEnterprise software

Skills:CommunicationLeadershipProblem-solving

Languages:EnglishPortuguese

Tech Stack:ZendeskAPIsSaaS

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

6 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the technical strategist who provides deep proactive technical expertise and acts as an advisor to create, maintain, and execute the customer’s technical strategy roadmap, establishing trusted relationships from administrator to C-level executives
•Lead the development of comprehensive technical strategies that align with clients' long-term business objectives and industry trends
•Architect and document complex customer CX ecosystems, including multi-brand implementations, workflows, integrations, and technical architecture
•Create and execute transformational Customer Technical Roadmaps with measurable business outcomes and ROI frameworks
•Lead executive-level operational reviews, value playbacks, and strategic planning sessions that demonstrate business impact

Pay and Benefits

Perks:Remote WorkParental Leave

Key Requirements

•12+ years of technical experience, with at least 8 years in Enterprise environments
•Extensive experience in service management, operational support, and customer experience transformation in SAAS environments
•Proven track record as a trusted technical advisor at the executive level in Enterprise settings
•Excellence in leading cross-functional initiatives in matrix environments
•Advanced knowledge of Zendesk products with proven experience architecting and optimizing complex Zendesk environments is a plus

Experience:12+ yearsSaaSEnterprise software

Skills:CommunicationLeadershipProblem-solving

Languages:EnglishPortuguese

Tech Stack:ZendeskAPIsSaaS

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor