Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

Mashreq
Egypt
Full timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Listening skills"]

Delight internal and external customers by handling inbound and outbound calls (and call backs), and supporting customer inquiries through chat and email. Understand banking needs, resolve issues across channels, explain procedures and retail banking products, and capture customer feedback for continuous improvement. Meet KPI targets in areas such as adherence, call handling time, quality score, post-call surveys, and NPS while following bank and Direct Banking Center guidelines.

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FursaFursa
Mashreq
Mashreq
1 month ago

Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Delight internal and external customers by handling inbound and outbound calls (and call backs), and supporting customer inquiries through chat and email. Understand banking needs, resolve issues across channels, explain procedures and retail banking products, and capture customer feedback for continuous improvement. Meet KPI targets in areas such as adherence, call handling time, quality score, post-call surveys, and NPS while following bank and Direct Banking Center guidelines.
Location: Egypt
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Delight customers through inbound/outbound calls and call backs, and interact via phone, chat, and email.
  • •Understand customer banking needs and provide excellent customer service to drive loyalty.
  • •Resolve customer problems through live chat, email, or telephone.
  • •Convert sales opportunities to help meet financial targets.
  • •Achieve call centre KPIs (adherence, CRD, AHT, quality score, post-call survey, NPS) and follow required bank guidelines.

Key Requirements

  • •University graduate (preferably with some finance/banking or maths component).
  • •1–3 years of experience.
  • •Very customer focused.
  • •Computer literate.
  • •Excellent communication skills with strong listening skills.
Experience:1-3 yearsBanking
Education:Bachelor's
Skills:Customer focusCommunicationListening skills

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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