Customer Service Officer.MGN Egy - CXC - RBG - Service and Governance.Client Experience and Conduct Group-MEGPCOE

Delight internal and external customers by handling inbound and outbound calls (and call backs), and supporting customer inquiries through chat and email. Understand banking needs, resolve issues across channels, explain procedures and retail banking products, and capture customer feedback for continuous improvement. Meet KPI targets in areas such as adherence, call handling time, quality score, post-call surveys, and NPS while following bank and Direct Banking Center guidelines.