CSR?Teller - North Bechtle Ave, Springfield, OH - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Problem resolution","Confidentiality","Sound judgment","Ethical conduct"]

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle daily office responsibilities, maintain accurate balancing records, and stay current on policies and procedures. Identify customer needs during outreach and refer customers to the right bankers and business partners using approved tools for tracking. Ensure confidentiality, risk accountability, and ethical conduct to drive a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR?Teller - North Bechtle Ave, Springfield, OH - Full-Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle daily office responsibilities, maintain accurate balancing records, and stay current on policies and procedures. Identify customer needs during outreach and refer customers to the right bankers and business partners using approved tools for tracking. Ensure confidentiality, risk accountability, and ethical conduct to drive a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customers’ needs and guiding them to meet their financial needs.
  • •Follow up on customer questions to find solutions and respond in a timely manner.
  • •Maintain trust and confidentiality of customer business and adhere to the Bancorp Code of Conduct and Ethics.
  • •Perform daily office responsibilities and work with the platform team to keep the office operating efficiently.
  • •Handle customer problems professionally and refer more complex issues to the Lead Customer Service Representative or other leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience is required for the role.
  • •Ability to interact comfortably and confidently with the public.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and the ability to take initiative with sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceProblem resolutionConfidentialitySound judgmentEthical conduct

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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