Implementation Specialist

PermitFlow
New York
Workplace: HybridFull timeUSD 130,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Project management","Training","Leadership","Problem-solving"]

Implementation Specialist drives onboarding for mid-market and enterprise accounts, coordinating across Sales, Customer Success, Operations, Solutions Consulting, and Engineering to launch new customers, train stakeholders, and drive early product adoption. The role combines hands-on project management, cross-functional collaboration, and customer-facing training in a hybrid NYC setting with travel for onboarding and training.

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PermitFlow
PermitFlow
5 months ago

Implementation Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Implementation Specialist drives onboarding for mid-market and enterprise accounts, coordinating across Sales, Customer Success, Operations, Solutions Consulting, and Engineering to launch new customers, train stakeholders, and drive early product adoption. The role combines hands-on project management, cross-functional collaboration, and customer-facing training in a hybrid NYC setting with travel for onboarding and training.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
  • •Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
  • •Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
  • •Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.
  • •Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.
Travel: Medium travel

Pay and Benefits

Salary: USD 130,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityHome OfficePaid Leave

Key Requirements

  • •1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
  • •Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
  • •Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
  • •Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.
Experience:1-3 yearsSaaSConstruction
Skills:CommunicationProject managementTrainingLeadershipProblem-solving

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.0
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