PermitFlow

3 months ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Implementation Specialist drives onboarding for mid-market and enterprise accounts, coordinating across Sales, Customer Success, Operations, Solutions Consulting, and Engineering to launch new customers, train stakeholders, and drive early product adoption. The role combines hands-on project management, cross-functional collaboration, and customer-facing training in a hybrid NYC setting with travel for onboarding and training.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
•Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
•Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
•Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.
•Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.

Travel: Medium travel

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityHome OfficePaid Leave

Key Requirements

•1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
•Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
•Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
•Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.

Experience:1-3 yearsSaaSConstruction

Skills:CommunicationProject managementTrainingLeadershipProblem-solving

Company Brief

PermitFlow

AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor

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PermitFlow

3 months ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
•Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
•Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
•Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.
•Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.

Travel: Medium travel

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceEquityHome OfficePaid Leave

Key Requirements

•1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
•Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
•Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
•Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.

Experience:1-3 yearsSaaSConstruction

Skills:CommunicationProject managementTrainingLeadershipProblem-solving

Company Brief

PermitFlow

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor