Fullstack Software Engineer (x/f/m) - Care Expert Copilot

Alan
France, Belgium, Spain, Toronto
Workplace: RemoteFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Problem-solving","Ownership","Mentorship","Curiosity","Humility","Collaboration","Empathy"]

Build scalable full-stack product experiences for Alan’s Support Area, where AI agents answer member questions and seamlessly hand off to human care experts. You’ll develop the “cockpit” and tooling that lets experts steer, correct, and supercharge AI—routing requests, surfacing the right context, and drafting replies. Partnering closely with product, you’ll make impact on member experience while mentoring engineers and leading technical initiatives.

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Alan
Alan
1 month ago

Fullstack Software Engineer (x/f/m) - Care Expert Copilot

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Build scalable full-stack product experiences for Alan’s Support Area, where AI agents answer member questions and seamlessly hand off to human care experts. You’ll develop the “cockpit” and tooling that lets experts steer, correct, and supercharge AI—routing requests, surfacing the right context, and drafting replies. Partnering closely with product, you’ll make impact on member experience while mentoring engineers and leading technical initiatives.
Location: France, Belgium, Spain, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Build smart products that deliver delightful and scalable customer service for 1M+ members.
  • •Develop AI + human handoff tooling so care experts can steer and correct AI responses.
  • •Implement request routing and context surfacing so the right information appears at the right moment.
  • •Draft and support replies with a human-in-command workflow.
  • •Collaborate with product decision-makers and take ownership of distributed engineering work.

Key Requirements

  • •5+ years building scalable software systems.
  • •Full-stack experience across backend and frontend.
  • •Ability to turn complex problems into elegant solutions.
  • •Care about the “why” behind what you build, not just the “how”.
  • •Humble and still willing to grow regardless of seniority.
Experience:5+ yearsHealthcareInsuranceAICustomer service
Skills:Problem-solvingOwnershipMentorshipCuriosityHumilityCollaborationEmpathy
Tech Stack:ReactPythonFlaskPostgreSQLMonorepo

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor