Customer Support Agent

Scribe
Buenos Aires
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Clear communication","Calm under pressure","Independent research","Judgment","Documentation/knowledge building"]

Own the full customer support experience—resolving issues across channels with speed and clarity, building deep product expertise, and escalating the right problems with the context teams need. Spot recurring issues and turn them into documentation, process improvements, or product feedback. Partner with Customer Success, Product, and Engineering to close the loop on customer-reported problems, handling more complex cases as your judgment grows.

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FursaFursa
Scribe
Scribe
1 day ago

Customer Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the full customer support experience—resolving issues across channels with speed and clarity, building deep product expertise, and escalating the right problems with the context teams need. Spot recurring issues and turn them into documentation, process improvements, or product feedback. Partner with Customer Success, Product, and Engineering to close the loop on customer-reported problems, handling more complex cases as your judgment grows.
Location: Buenos Aires
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve customer issues across channels with speed, accuracy, and clear communication
  • •Build product expertise to answer complex, technical questions independently
  • •Escalate the right issues to the right teams with the necessary context
  • •Identify recurring customer problems and turn them into documentation, process fixes, or product feedback
  • •Partner with Customer Success, Product, and Engineering to close the loop on customer-reported issues

Pay and Benefits

Perks:Paid LeaveCompany HolidaysHome Office

Key Requirements

  • •Native English with clear, precise writing and speaking
  • •2-3 years in customer support handling real ticket volume and edge cases
  • •Experience with Zendesk, Notion, and Stripe, or the ability to pick up similar tools quickly
  • •Research your way to accurate answers independently rather than waiting for guidance
  • •Stay calm and explain technical/product concepts in plain language, even when processes are still evolving
Experience:Customer support
Skills:Clear communicationCalm under pressureIndependent researchJudgmentDocumentation/knowledge building
Languages:English
Tech Stack:EnglishZendeskNotionStripeClaudeDustAI tools

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn