Director-Risk Management

American Express
Gurugram
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 7+ yearsEducation: mastersSkills: ["Integrity","Judgment","Communication","Stakeholder influence","Strategic thinking"]

Lead a team in Enterprise Conduct Risk Management by driving advanced analytics to identify, measure, monitor, and report on conduct risks across the enterprise. Build and govern KRIs and risk insight repositories, perform independent reviews and challenge first-line practices, and connect complaint and case data to systemic control and customer/colleague impacts. Partner with Global Risk & Compliance and stakeholders to strengthen risk testing, reporting, governance, and escalation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
1 day ago

Director-Risk Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team in Enterprise Conduct Risk Management by driving advanced analytics to identify, measure, monitor, and report on conduct risks across the enterprise. Build and govern KRIs and risk insight repositories, perform independent reviews and challenge first-line practices, and connect complaint and case data to systemic control and customer/colleague impacts. Partner with Global Risk & Compliance and stakeholders to strengthen risk testing, reporting, governance, and escalation.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Director level

Key Responsibilities

  • •Perform advanced data analytics to identify, measure, monitor, and report on enterprise conduct risks.
  • •Use AI-ML techniques on enterprise complaints and related case data (e.g., Colleague & Labor Relations cases) to detect systemic issues.
  • •Manage end-to-end monitoring and reporting of conduct risk complaint trends, themes, and emerging risks.
  • •Develop and maintain repositories of data-driven indicators (KRIs) to identify areas with high conduct risk likelihood.
  • •Lead independent reviews and credible challenge of first-line practices, documenting observations, ensuring remediation, and escalating material concerns as needed.

Pay and Benefits

Perks:Annual BonusRetirementHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalCounseling SupportWellness Stipend

Key Requirements

  • •7+ years of progressive experience in risk management and data analytics, preferably in financial services.
  • •Strong enterprise risk mindset with sound judgment and the confidence to challenge senior stakeholders constructively.
  • •Advanced data analytics capability to turn conduct risk complaint and case data into risk insights, including familiarity with NLP modeling techniques.
  • •Knowledge of Model Risk Management Framework and other conduct/issue management risk policies and frameworks.
  • •Ability to lead and build a team, including coaching and feedback, and to deliver risk communications to senior leadership.
Experience:7+ yearsFinancial servicesRisk management
Education:Master's in Finance, Economics, Risk Management, Information Technology, Data Analytics, or a related discipline
Skills:IntegrityJudgmentCommunicationStakeholder influenceStrategic thinking
Tech Stack:Advanced AI-MLNLPModel Risk Management FrameworkKRIs

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn