Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical | Alexandria

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5-7 yearsSkills: ["Communication","Leadership","Interpersonal skills","Accountability","Data-driven decision-making"]

Lead and mentor a quality organization by developing and maintaining quality management systems, policies, and procedures aligned with regulatory requirements. Drive continuous improvement through Six Sigma/Lean process initiatives, monitor KPI performance, and analyze audit and operational data to identify root causes and defects. Manage risks to quality and operational performance, partner with stakeholders to align quality objectives, and support automation/AI-enabled solutions to improve reporting, monitoring, and proactive risk awareness.

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FursaFursa
Sutherland
Sutherland
3 days ago

Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical | Alexandria

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead and mentor a quality organization by developing and maintaining quality management systems, policies, and procedures aligned with regulatory requirements. Drive continuous improvement through Six Sigma/Lean process initiatives, monitor KPI performance, and analyze audit and operational data to identify root causes and defects. Manage risks to quality and operational performance, partner with stakeholders to align quality objectives, and support automation/AI-enabled solutions to improve reporting, monitoring, and proactive risk awareness.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop, implement, and maintain quality management systems, policies, and procedures aligned with organizational goals and regulatory requirements.
  • •Lead and mentor a team of Quality Analysts and other quality professionals to build a culture of continuous improvement and accountability.
  • •Identify and lead process improvement initiatives using Six Sigma/Lean methodologies and work cross-functionally to streamline workflows and improve delivery.
  • •Define and track quality/process KPIs; analyze quality data, audit findings, and operational metrics to uncover trends, anomalies, and root causes.
  • •Proactively identify quality and operational risks, implement mitigation strategies, and serve as a liaison between business units, leadership, and external partners to align on quality objectives.

Key Requirements

  • •5–7+ years of experience in quality assurance, process improvement, or a related discipline, with 3–5 years in a leadership/managerial role.
  • •At least 3 years of direct experience in customer service/consumer support with high documentation accuracy (white-glove servicing).
  • •Proven expertise in process improvement methodologies such as Six Sigma and Lean, and quality management systems such as ISO 9001.
  • •Strong analytical skills using tools like Excel and Power BI to analyze quality data, audits, and operational metrics.
  • •Experience managing audits, compliance, and corrective action plans; must be based in Alexandria.
Experience:5-7 yearsQuality assuranceProcess improvementCustomer serviceConsumer support
Skills:CommunicationLeadershipInterpersonal skillsAccountabilityData-driven decision-making
Languages:English
Tech Stack:ExcelPower BI

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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