Program Manager - Trust and Safety
Thumbtack
Philippines
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 2+ yearsSkills: ["Problem-solving","Analytic decision-making","Independent execution","Communication","Collaboration","Facilitation","Stakeholder management","Adaptability","Creativity","Empathy"]Optimize Trust and Safety policies and processes to improve both user experience and internal operations. Create and maintain proposals, project charters, workflows, and in-depth documentation, while driving initiatives that enhance user safety using AI, data, and process improvements. Plan, prioritize, and execute complex cross-functional projects, partner with Legal and Product teams on enforcement strategies, and lead key program areas such as guarantees, dispute mediation, content moderation, and data privacy.

