Program Manager - Trust and Safety

Thumbtack
Philippines
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 2+ yearsSkills: ["Problem-solving","Analytic decision-making","Independent execution","Communication","Collaboration","Facilitation","Stakeholder management","Adaptability","Creativity","Empathy"]

Optimize Trust and Safety policies and processes to improve both user experience and internal operations. Create and maintain proposals, project charters, workflows, and in-depth documentation, while driving initiatives that enhance user safety using AI, data, and process improvements. Plan, prioritize, and execute complex cross-functional projects, partner with Legal and Product teams on enforcement strategies, and lead key program areas such as guarantees, dispute mediation, content moderation, and data privacy.

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FursaFursa
Thumbtack
Thumbtack
8 months ago

Program Manager - Trust and Safety

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Optimize Trust and Safety policies and processes to improve both user experience and internal operations. Create and maintain proposals, project charters, workflows, and in-depth documentation, while driving initiatives that enhance user safety using AI, data, and process improvements. Plan, prioritize, and execute complex cross-functional projects, partner with Legal and Product teams on enforcement strategies, and lead key program areas such as guarantees, dispute mediation, content moderation, and data privacy.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Drive initiatives that promote user safety using AI, data, and process improvements to enhance Trust and Safety programs
  • •Plan, prioritize, and execute projects with clear strategies, risk mitigation, adaptability, and accountability across stakeholders
  • •Develop and optimize policies, workflows, and comprehensive documentation to ensure scalable Trust and Safety operations
  • •Manage and update core programs including Thumbtack Guarantee, Dispute Mediation, Social Media Response, Content Moderation, and Data Privacy
  • •Partner cross-functionally with Legal, Product, Engineering, Operations, and Business Applications to align goals and enforcement strategies

Key Requirements

  • •2+ years of experience in program, policy, or process management leading complex, cross-functional projects
  • •Strong problem-solving and analytic decision-making skills with the ability to drive solutions independently
  • •Experience drafting clear, organized proposals, policies, workflows, and documentation
  • •Effective communication skills to engage diverse stakeholders with detailed verbal and written updates
  • •Familiarity with AI- or automation-enhanced environments; Lean/Six Sigma or PMP is preferred
Experience:2+ yearsCross-functionalTrust and Safety operationsAI/automation-enhanced environmentsPolicy managementProcess management
Skills:Problem-solvingAnalytic decision-makingIndependent executionCommunicationCollaborationFacilitationStakeholder managementAdaptabilityCreativityEmpathy
Certifications:Lean/Six SigmaPMP
Tech Stack:AIDataAutomationSOPs

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn