Team Member Credit & Collect

American Express
Gurugram
Workplace: HybridFull timeFunction: Banking, Lending & CreditExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Customer focus","De-escalation","Problem-solving"]

Drive credit and collections voice support for American Express Card Members in a 24x7 environment, ensuring a superior customer experience. Resolve inquiries using established call conversation models to reach first-call resolution, handle objections and challenging situations, and recommend suitable benefits and payment options while following compliance guidelines. Communicate clearly, apply strong problem-solving and analytical skills, and use Microsoft Office tools to support account and credit-related customer needs.

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American Express
American Express
1 day ago

Team Member Credit & Collect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive credit and collections voice support for American Express Card Members in a 24x7 environment, ensuring a superior customer experience. Resolve inquiries using established call conversation models to reach first-call resolution, handle objections and challenging situations, and recommend suitable benefits and payment options while following compliance guidelines. Communicate clearly, apply strong problem-solving and analytical skills, and use Microsoft Office tools to support account and credit-related customer needs.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Deliver a superior customer experience for Card Members using American Express services and benefits
  • •Understand customer profiles and needs to support responsible spending and recommend suitable benefits and products while following compliance guidelines
  • •Resolve Card Member queries using established call conversation models appropriately
  • •Provide alternative solutions and apply strong call-handling skills to ensure best outcomes, including managing objections
  • •Adhere to quality and compliance standards while achieving first-call resolution and maintaining professionalism in challenging situations

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave

Key Requirements

  • •Graduate or undergraduate with 2-4 years of collections and/or customer service experience
  • •Prior voice process experience is mandatory
  • •Demonstrate strong verbal communication, listening, and interpersonal skills to handle and de-escalate challenging service situations
  • •Adhere to quality and compliance standards while driving first-call resolution
  • •Possess analytical and problem-solving skills with close attention to detail
Experience:2-4 years
Education:High School
Skills:CommunicationInterpersonal skillsCustomer focusDe-escalationProblem-solving
Languages:US
Tech Stack:Microsoft OfficeWordPowerPointExcel

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn