Customer Success Manager, Philippines

Salesforce
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Consulting","Stakeholder management","Advisory","Communication","Prioritization"]

Own customer accountability for the Signature Success Plan, ensuring customers realize value and achieve strong renewals and expansions. Coordinate Signature deliverables across the customer lifecycle, align business and technical stakeholders, and provide trusted advisory rooted in the customer’s goals. Proactively monitor adoption, health, and risk using AI agent literacy, prompt-engineering basics, and quarterly reviews. Serve as the primary contact for major incidents and collaborate with Sales, Engineering, and Product to drive success and revenue.

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FursaFursa
Salesforce
Salesforce
1 month ago

Customer Success Manager, Philippines

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer accountability for the Signature Success Plan, ensuring customers realize value and achieve strong renewals and expansions. Coordinate Signature deliverables across the customer lifecycle, align business and technical stakeholders, and provide trusted advisory rooted in the customer’s goals. Proactively monitor adoption, health, and risk using AI agent literacy, prompt-engineering basics, and quarterly reviews. Serve as the primary contact for major incidents and collaborate with Sales, Engineering, and Product to drive success and revenue.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the single point of accountability for Signature deliverables, overall customer experience, and renewal/expansion.
  • •Coordinate all Signature deliverables and manage the customer experience across the Signature lifecycle.
  • •Align business and technical stakeholders, identifying and addressing technical and business concerns tied to customer priorities.
  • •Use AI literacy, prompt engineering, and AI engagement monitoring to support health monitoring, flag concerns, and enable effective diagnosis.
  • •Proactively run quarterly reviews, monitor major incidents, and collaborate with Sales, Engineering, and Product to drive success and revenue opportunities.

Key Requirements

  • •3+ years of relevant customer success or SaaS/platform experience, preferably including Salesforce product use.
  • •Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • •Prior experience with Salesforce products (technical implementation & delivery preferred).
  • •Excellent communication skills to translate technical issues into business terms for diverse audiences.
  • •Working knowledge of core Sales Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards) and sales processes lead-to-cash/pipeline management; Salesforce Certified Administrator within 90 days if not already certified.
Experience:3+ yearsSaaSCustomer Success
Skills:ConsultingStakeholder managementAdvisoryCommunicationPrioritization
Certifications:Salesforce Certified AdministratorSales Cloud Consultant
Tech Stack:SalesforceSignature Success PlanAI agentsMeeting summariesQBR data collectionAI-driven sentiment and intent analysisSales CloudSalesforce Certified AdministratorSales Cloud ConsultantLightning Sales ConsoleEinstein Lead ScoringOpportunity InsightsActivity CaptureWorkflowsProcess BuilderFlowsSales Cloud automationLightning mobile app

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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