Salesforce

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 minutes agoStatus: Live

Job Summary

Ensure high-value customers achieve a strong return on their investment with the Signature Success Plan. Serve as the single point of accountability for Signature deliverables, overall customer experience, and renewal/expansion. Align business value and technical goals with executive and technical stakeholders, monitor adoption and risk, lead major-incident communication, and partner across Sales, Engineering, and Product to coordinate customer success and revenue opportunities.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer accountability for Signature deliverables, overall customer experience, and renewal/expansion across the Signature lifecycle.
•Align business value and technical goals by managing business and technical stakeholders and executive relationships.
•Use AI literacy (AI agents) to automate routine activities and monitor AI-driven sentiment/intent to surface early concerns for human intervention.
•Deliver technical health, adoption, and risk management through product expertise, diagnosis questions, quarterly reviews, and tailored release recommendations.
•Act as primary point of contact for major incidents and coordinate with Sales, Engineering, and Product Management to drive success and revenue opportunities.

Key Requirements

•3+ years relevant experience in Customer Success, SaaS platform use, or related fields.
•Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
•Prior experience with Salesforce products is required (technical implementation & delivery preferred).
•Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
•If not already certified, become a Salesforce Certified Administrator within 90 days.

Experience:3+ yearsSaaSCustomer Success

Skills:CommunicationConsultingStakeholder managementProblem-solvingRelationship-building

Certifications:Salesforce Certified AdministratorSales Cloud Consultant

Tech Stack:SalesforceSales CloudLightning Sales ConsoleMobile appAI agentsAgentforceEinstein Lead ScoringOpportunity InsightsActivity CaptureWorkflowsProcess BuilderFlowsQBR

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 minutes agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer accountability for Signature deliverables, overall customer experience, and renewal/expansion across the Signature lifecycle.
•Align business value and technical goals by managing business and technical stakeholders and executive relationships.
•Use AI literacy (AI agents) to automate routine activities and monitor AI-driven sentiment/intent to surface early concerns for human intervention.
•Deliver technical health, adoption, and risk management through product expertise, diagnosis questions, quarterly reviews, and tailored release recommendations.
•Act as primary point of contact for major incidents and coordinate with Sales, Engineering, and Product Management to drive success and revenue opportunities.

Key Requirements

•3+ years relevant experience in Customer Success, SaaS platform use, or related fields.
•Strong consulting skills to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
•Prior experience with Salesforce products is required (technical implementation & delivery preferred).
•Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
•If not already certified, become a Salesforce Certified Administrator within 90 days.

Experience:3+ yearsSaaSCustomer Success

Skills:CommunicationConsultingStakeholder managementProblem-solvingRelationship-building

Certifications:Salesforce Certified AdministratorSales Cloud Consultant

Tech Stack:SalesforceSales CloudLightning Sales ConsoleMobile appAI agentsAgentforceEinstein Lead ScoringOpportunity InsightsActivity CaptureWorkflowsProcess BuilderFlowsQBR

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor