Client Support Specialist (Workplaces - B2B)

Clipboard Health
Philippines
Workplace: RemoteFull timeUSD 12,000 - 18,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-service","Ownership"]

Frontline B2B client support role focused on solving workplace customer issues, preventing churn, and delivering fast, empathetic help via voice and email. You’ll use Zendesk and Clipboard Health portals, collaborate cross-functionally with Billing, Account Management, and Worker Operations, and develop deep product knowledge to improve customer experiences in a fully remote, global team.

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Clipboard Health
Clipboard Health
7 months ago

Client Support Specialist (Workplaces - B2B)

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Last checked: 1 hour agoStatus: Live

Job Summary

Frontline B2B client support role focused on solving workplace customer issues, preventing churn, and delivering fast, empathetic help via voice and email. You’ll use Zendesk and Clipboard Health portals, collaborate cross-functionally with Billing, Account Management, and Worker Operations, and develop deep product knowledge to improve customer experiences in a fully remote, global team.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
  • •Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • •Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • •Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

Pay and Benefits

Salary: USD 12,000 - 18,000 annually

Key Requirements

  • •Strong written and spoken English communication
  • •Customer-centric mindset with ownership of problems
  • •Proactive problem-solving and critical thinking
  • •Ability to work in a fast-paced, remote environment
  • •No specific degree required
Experience:Healthcare
Skills:CommunicationProblem-solvingCustomer-serviceOwnership
Languages:English
Tech Stack:ZendeskClipboard Health portal

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor