Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-class customer service as the first point of contact through a digital live chat platform. Respond promptly and professionally, answer questions about services, products, and billing, troubleshoot issues, and escalate complex cases when needed. Maintain accurate records of interactions and transactions, collaborate with teammates to improve support processes, and uphold the company’s brand voice and customer care standards.

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer enquiries via live chat.
•Provide accurate and comprehensive information about services, products, and billing.
•Identify and assess customer needs to achieve satisfaction and resolution.
•Troubleshoot issues and escalate complex cases to the appropriate department when necessary.
•Maintain detailed and accurate records of customer interactions and transactions.

Pay and Benefits

Salary: USD 28.67 - 31.24 hourly

Key Requirements

•Proven customer service experience, with live chat support experience highly advantageous.
•Exceptional written communication skills (English grammar, spelling, punctuation).
•Strong typing speed and the ability to manage multiple live chat conversations simultaneously.
•Customer-focused, patient, empathetic, and professional demeanor.
•Proficiency using CRM software and other customer support tools.

Skills:CommunicationEmpathyProblem-solvingPatienceTeamwork

Languages:English

Tech Stack:CRM softwareCustomer support tools

Company Brief

Qureos

Website

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Qureos

6 days ago

Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Part time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Respond promptly and professionally to customer enquiries via live chat.
•Provide accurate and comprehensive information about services, products, and billing.
•Identify and assess customer needs to achieve satisfaction and resolution.
•Troubleshoot issues and escalate complex cases to the appropriate department when necessary.
•Maintain detailed and accurate records of customer interactions and transactions.

Pay and Benefits

Salary: USD 28.67 - 31.24 hourly

Key Requirements

•Proven customer service experience, with live chat support experience highly advantageous.
•Exceptional written communication skills (English grammar, spelling, punctuation).
•Strong typing speed and the ability to manage multiple live chat conversations simultaneously.
•Customer-focused, patient, empathetic, and professional demeanor.
•Proficiency using CRM software and other customer support tools.

Skills:CommunicationEmpathyProblem-solvingPatienceTeamwork

Languages:English

Tech Stack:CRM softwareCustomer support tools

Company Brief

Qureos

Website