Kerzer International

1 day ago

Wellness Concierge, SIRO One Za'abeel (Dubai, AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Deliver exceptional guest service as a Wellness Concierge for SIRO One Za’abeel in Dubai. Coordinate guest requests and VIP amenities, contact guests prior to arrival, and book Recovery Lab treatments and Fitness services. Maintain strong communication with internal departments, document guest issues, support training and SOP compliance, and help guests understand programs, classes, and nutrition plans while continually seeking service improvements.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Maintain a positive, motivated attitude and follow grooming standards.
•Coordinate service delivery through effective communication with related departments and support other duties, including front desk coverage when needed.
•Contact guests prior to arrival, book Recovery Lab treatments and Fitness services, and explain services/classes clearly and enthusiastically.
•Manage in-house and VIP guest requests (including transportation requests), ensuring needs are met and arrivals are correctly verified and allocated in Opera and ALICE.
•Record guest issues in the guest response tracking system, follow SOPs and emergency plans, and report safety hazards to management while seeking service improvement opportunities.

Key Requirements

•Must be computer literate with knowledge of MS Office, Excel, and Opera.
•Must be able to work well under pressure and multi-task.
•Must have 2+ years’ experience in a five-star environment; pre-opening experience is an advantage.
•Experience in guest services is required.
•Must be fluent in verbal and written English; additional languages are an advantage.

Experience:2+ yearsHospitalityGuest servicesFive-star

Skills:CommunicationMultitaskingWorking under pressureService-mindedUpselling

Languages:English

Tech Stack:MS OfficeExcelOperaALICE

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

1 day ago

Wellness Concierge, SIRO One Za'abeel (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Maintain a positive, motivated attitude and follow grooming standards.
•Coordinate service delivery through effective communication with related departments and support other duties, including front desk coverage when needed.
•Contact guests prior to arrival, book Recovery Lab treatments and Fitness services, and explain services/classes clearly and enthusiastically.
•Manage in-house and VIP guest requests (including transportation requests), ensuring needs are met and arrivals are correctly verified and allocated in Opera and ALICE.
•Record guest issues in the guest response tracking system, follow SOPs and emergency plans, and report safety hazards to management while seeking service improvement opportunities.

Key Requirements

•Must be computer literate with knowledge of MS Office, Excel, and Opera.
•Must be able to work well under pressure and multi-task.
•Must have 2+ years’ experience in a five-star environment; pre-opening experience is an advantage.
•Experience in guest services is required.
•Must be fluent in verbal and written English; additional languages are an advantage.

Experience:2+ yearsHospitalityGuest servicesFive-star

Skills:CommunicationMultitaskingWorking under pressureService-mindedUpselling

Languages:English

Tech Stack:MS OfficeExcelOperaALICE

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn