Manager, Business/Systems Analysis - Sales Systems

Mastercard
New York
Workplace: OnsiteFull timeUSD 125,000 - 207,000 annuallyFunction: SalesEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Project management"]

Lead the business and systems analysis for Mastercard’s Sales Systems, driving large-scale CRM and revenue-operations initiatives across Salesforce and related SaaS platforms. Partner with diverse business lines and engineering teams to collect requirements, write technical stories, validate designs, test updates, and enable adoption through training and governance that improve usability, data quality, reporting, and cross-system integrations.

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FursaFursa
Mastercard
Mastercard
4 months ago

Manager, Business/Systems Analysis - Sales Systems

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead the business and systems analysis for Mastercard’s Sales Systems, driving large-scale CRM and revenue-operations initiatives across Salesforce and related SaaS platforms. Partner with diverse business lines and engineering teams to collect requirements, write technical stories, validate designs, test updates, and enable adoption through training and governance that improve usability, data quality, reporting, and cross-system integrations.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive large scale systems improvement efforts of the Sales systems across Mastercard Services – focusing on business integrations, M&As and other strategic priorities from the design/implementation perspective
  • •Partner with diverse teams and business lines to bring innovative systems to life and ensure governance and processes are used
  • •Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams to test, validate and implement
  • •Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs
  • •Provide training and support adoption to the Salesforce.com systems' user base

Pay and Benefits

Salary: USD 125,000 - 207,000 annually
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •BS/BA degree or combination of experience and formal education
  • •Experience driving large-scale systems initiatives including onboarding CRM, new productivity tools, and business integration and M&As
  • •Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
  • •Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries
  • •Understand your team's technologies and be able to evaluate system designs and architecture as you participate in discussions.
Experience:CRMSalesforceRevenue Ops
Education:Bachelor's
Skills:CommunicationStakeholder managementProblem-solvingProject management
Certifications:Salesforce Administrator
Tech Stack:SalesforceSales CloudMarketing CloudOutreachCPQIroncladSeismicCertinia PSATableauSAPOracleSingleView

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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Glassdoor: 4.1
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