Rental Coordinator

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Interpersonal skills","Problem-solving","Relationship building","Adaptability"]

Manage the rental customer experience at a Bay City, TX facility by responding to inbound leads and guiding customers through the EquipmentShare rental process. Build and nurture relationships with contractors and construction company principals, educate them on how to save and earn more, and ensure customer satisfaction. Promptly handle inquiries, requests, complaints, and help drive improved market share through new sales strategies and customer experience improvements.

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EquipmentShare
EquipmentShare
1 day ago

Rental Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage the rental customer experience at a Bay City, TX facility by responding to inbound leads and guiding customers through the EquipmentShare rental process. Build and nurture relationships with contractors and construction company principals, educate them on how to save and earn more, and ensure customer satisfaction. Promptly handle inquiries, requests, complaints, and help drive improved market share through new sales strategies and customer experience improvements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Build relationships with contractors and construction company principals, educating customers on how EquipmentShare can help them save, make more, and operate more efficiently.
  • •Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers up to date on additional ways EquipmentShare can improve their business.
  • •Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
  • •Develop new sales strategies and techniques to increase market share and improve customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401kGym MembershipWellness StipendTool ReimbursementPaid Volunteer

Key Requirements

  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills, with a customer-first mindset.
  • •Ability to build, nurture, and maintain customer relationships throughout the rental process.
  • •Ability to adapt to a fast-paced, growing company while staying continuously educated on products and services.
  • •Listen carefully and focus on solving customers’ problems.
Education:High School
Skills:Customer focusInterpersonal skillsProblem-solvingRelationship buildingAdaptability
Languages:English
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn