Customer Service Manager, Airport Customer Experience (El Paso, TX, US)
American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Proactive employee engagement","Active listening","Critical thinking","Decision making","Collaborative work"]Lead the airport Customer Experience team to deliver a safe, reliable, high-performing operation while providing an elevated customer experience. Drive operational excellence, coach and mentor frontline team members, and ensure compliance with DOT, FAA, and other government regulations. Use proactive support mechanisms to help the team deliver superior service, build relationships with internal and external stakeholders, and meet corporate and local scorecard metrics through cross-department collaboration.
