Allianz

2 months ago

Workforce Capacity Planning Analyst (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end headcount resource planning for a vast insurance enterprise, overseeing long- and short-term capacity modeling across multiple sites and geographies. Collaborate with Senior Operational Leadership, HR, Strategic Programs, and Finance to optimize contact volumes, mitigate capacity risks, and drive automation. Mentor the WFM team, present scenarios to senior leadership, and operate in an AI-enabled data governance environment.

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Manage the Global Capacity Model to oversee long-term and short-term capacity planning processes for the enterprise.
•Collaborate with Senior Operational Leadership, HR, Strategic Program Teams and Finance to ensure smooth execution of capacity planning processes.
•Provide optimal contact volume allocation recommendations for several regulated workstreams, balancing quality, productivity, and cost.
•Mitigate capacity risks by managing dependencies across multiple sites and geographies; clearly communicate dependencies and manage expectations.
•Maintain headcount reporting and track attrition trends across skills, channels, and locations; mentor the WFM team and support risk mitigation strategies.

Key Requirements

•3+ years in Workforce Management, within a contact centre environment.
•2+ years in a capacity planning and forecasting role.
•Previous experience with WFM platforms (e.g., Verint, Aspect, IEX).
•Proficiency in data modelling, statistical analysis, and data visualization; high proficiency in Excel; Power BI and Access; SQL experience advantageous.

Experience:3+ yearsInsuranceFinanceWFMData analytics

Skills:CommunicationProblem solvingTeamworkLeadershipAnalytical thinking

Tech Stack:VerintAspectIEXExcelPower BIAccessSQL

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

Workforce Capacity Planning Analyst (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Manage the Global Capacity Model to oversee long-term and short-term capacity planning processes for the enterprise.
•Collaborate with Senior Operational Leadership, HR, Strategic Program Teams and Finance to ensure smooth execution of capacity planning processes.
•Provide optimal contact volume allocation recommendations for several regulated workstreams, balancing quality, productivity, and cost.
•Mitigate capacity risks by managing dependencies across multiple sites and geographies; clearly communicate dependencies and manage expectations.
•Maintain headcount reporting and track attrition trends across skills, channels, and locations; mentor the WFM team and support risk mitigation strategies.

Key Requirements

•3+ years in Workforce Management, within a contact centre environment.
•2+ years in a capacity planning and forecasting role.
•Previous experience with WFM platforms (e.g., Verint, Aspect, IEX).
•Proficiency in data modelling, statistical analysis, and data visualization; high proficiency in Excel; Power BI and Access; SQL experience advantageous.

Experience:3+ yearsInsuranceFinanceWFMData analytics

Skills:CommunicationProblem solvingTeamworkLeadershipAnalytical thinking

Tech Stack:VerintAspectIEXExcelPower BIAccessSQL

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn