ZenHR Page

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own customer success for corporate accounts across Egypt, focusing on retention, account health (NPS), and expanding revenue through upselling and cross-selling of ZenHR’s HRMS products. Build strong customer relationships through onboarding, training, demos, and executive business reviews, and feed customer insights back to product and support teams. Track renewals, invoicing, and opportunities in the customer success tool while supporting success strategies, policies, and channel partnerships.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Sustain strong relationships with corporate customers across Egypt and help achieve customer goals.
•Maximize retention and account health, including customer retention metrics, NDR, and high customer health/NPS scores.
•Drive revenue growth from existing accounts through upselling and cross-selling across ZenHR products.
•Build channel partnerships and alliances with existing customers and business partners.
•Conduct customer meetings and executive business reviews, and support customers through onboarding, training, presentations, and demos while tracking opportunities, renewals, and invoicing.

Pay and Benefits

Perks:Health InsuranceSocial Insurance

Key Requirements

•3–7 years of total experience in Customer Success, Key Account Management, Sales, Pre-sales, Post-sales, or Business Development.
•Proven experience in SaaS, software, or cloud industries.
•Demonstrated revenue growth through upselling, cross-selling, product orientation, and customer training.
•Solid experience managing subscription renewals and mitigating customer churn.
•Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or a related field.

Experience:3-7 yearsSaaSCloudSoftware

Education:Bachelor's in IT, Computer Science, Business Administration, Marketing (or related field)

Skills:Growth mindsetRevenue growthRetention managementCustomer journeyExecutive communication

Languages:ArabicEnglish

Company Brief

ZenHR Page

ZenHR is a cloud-based HR software company for MENA businesses, offering HRMS features such as payroll, time management, employee self-service, analytics, and ATS through ZenATS. It serves SME to enterprise customers and is headquartered in Riyadh, Saudi Arabia.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Website

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ZenHR Page

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Sustain strong relationships with corporate customers across Egypt and help achieve customer goals.
•Maximize retention and account health, including customer retention metrics, NDR, and high customer health/NPS scores.
•Drive revenue growth from existing accounts through upselling and cross-selling across ZenHR products.
•Build channel partnerships and alliances with existing customers and business partners.
•Conduct customer meetings and executive business reviews, and support customers through onboarding, training, presentations, and demos while tracking opportunities, renewals, and invoicing.

Pay and Benefits

Perks:Health InsuranceSocial Insurance

Key Requirements

•3–7 years of total experience in Customer Success, Key Account Management, Sales, Pre-sales, Post-sales, or Business Development.
•Proven experience in SaaS, software, or cloud industries.
•Demonstrated revenue growth through upselling, cross-selling, product orientation, and customer training.
•Solid experience managing subscription renewals and mitigating customer churn.
•Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or a related field.

Experience:3-7 yearsSaaSCloudSoftware

Education:Bachelor's in IT, Computer Science, Business Administration, Marketing (or related field)

Skills:Growth mindsetRevenue growthRetention managementCustomer journeyExecutive communication

Languages:ArabicEnglish

Company Brief

ZenHR Page

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Website