Customer Risk Manager

Salesforce
Madrid
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Problem-solving","Clear judgment","Communication","Stakeholder management","Cross-functional influencing"]

Lead end-to-end resolution of complex, high-visibility customer risks by aligning engineering, product, sales, and executive leadership. Serve as a trusted advisor with data-driven recommendations to protect long-term partnerships, prevent attrition, and improve customer outcomes across a Spanish-speaking customer base. Assess business impact, establish action plans, and provide clear status updates in Spanish and English, while analyzing incident trends to drive systemic improvements.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Risk Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead end-to-end resolution of complex, high-visibility customer risks by aligning engineering, product, sales, and executive leadership. Serve as a trusted advisor with data-driven recommendations to protect long-term partnerships, prevent attrition, and improve customer outcomes across a Spanish-speaking customer base. Assess business impact, establish action plans, and provide clear status updates in Spanish and English, while analyzing incident trends to drive systemic improvements.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance

Key Responsibilities

  • •Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams across engineering, product, sales, and executive leadership.
  • •Advise internal leadership and customer executives with data-driven recommendations and strategic resolution paths.
  • •Evaluate business impact of customer risks to prioritize resources, establish action plans, and accelerate resolution timelines.
  • •Provide clear, structured, and factual status updates in Spanish and English to customer leadership and internal stakeholders.
  • •Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.

Key Requirements

  • •Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
  • •Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
  • •Strong written and verbal communication skills translating complex concepts into business outcomes for executive audiences.
  • •Ability to drive timely action and influence cross-functional teams without direct authority.
  • •Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack) plus professional fluency in Spanish and English; bachelor’s degree or equivalent experience.
Skills:Problem-solvingClear judgmentCommunicationStakeholder managementCross-functional influencing
Languages:SpanishEnglish
Tech Stack:Salesforce platformReportsDashboardsSlack

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor