Customer Experience Banker - Tower Blvd Branch Lorain, OH

Huntington Bancshares
Ohio
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs and recommending appropriate deposit and banking products. Deliver accurate, efficient transaction processing while providing exemplary customer service. Grow and retain consumer and business customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals, and deepen partnerships by connecting customers to other bank areas. Follow all operational, security, risk, and regulatory policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
7 hours ago

Customer Experience Banker - Tower Blvd Branch Lorain, OH

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs and recommending appropriate deposit and banking products. Deliver accurate, efficient transaction processing while providing exemplary customer service. Grow and retain consumer and business customer relationships through a disciplined sales process, follow-up, outbound calling, and referrals, and deepen partnerships by connecting customers to other bank areas. Follow all operational, security, risk, and regulatory policies.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and process transactions accurately and efficiently.
  • •Proactively identify opportunities to grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and build strong partnerships.
  • •Adhere to all operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to provide exemplary customer service and resolve customer issues.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn