Customer Operator

CarMax
Hartford
Workplace: OnsiteFull time21.74 - 21.74 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Empathy","Telephone etiquette","Active listening","Multitasking","High-energy work","Collaboration"]

Answer inbound service calls and assist customers before, during, and after service or repairs. Coordinate with Service Consultants and Customer Advisors to share accurate information, schedule appointments, and route/track calls. Perform reminder and follow-up calls, contact customers regarding repair requests, and maintain compliant records. Audit sublet invoices and monitor loaner logs while supporting EH&S requirements and keeping the work area organized.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Answer inbound service calls and assist customers before, during, and after service or repairs. Coordinate with Service Consultants and Customer Advisors to share accurate information, schedule appointments, and route/track calls. Perform reminder and follow-up calls, contact customers regarding repair requests, and maintain compliant records. Audit sublet invoices and monitor loaner logs while supporting EH&S requirements and keeping the work area organized.
Location: Hartford
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls, follow up when parts arrive, and contact customers to efficiently schedule repairs while maintaining accurate records.
  • •Audit sublet invoices, monitor loaner logs for compliance, and follow EH&S requirements while keeping the work area clean and orderly.

Pay and Benefits

Salary: 21.74 hourly
Perks:Sick TimePaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationEmpathyTelephone etiquetteActive listeningMultitaskingHigh-energy workCollaboration
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn